Functional Analyst

Maarut•Quebec, QC

About The Position

We are currently seeking a Functional Analyst / Salesforce Financial Services Cloud Configurator, responsible for translating business needs into concrete CRM solutions configured in Salesforce. This role is central to process transformation and combines functional analysis, solution design, and Salesforce configuration.

Requirements

Salesforce Financial Services Cloud configuration (objects, fields, flows, validation rules, security)
User story writing and functional requirements documentation
Ability to interact with executives, product owners, architects, and business teams in a matrix structure
8+ years of experience

Nice To Haves

Experience in a financial environment
Experience in end-to-end integration (design to deployment)
Contribution to the testing strategy
Salesforce certification (Salesforce Administrator, Financial Services Cloud Accredited Professional, or equivalent)

Responsibilities

Write user stories for the project.
Design technical solutions and configure Salesforce Financial Services Cloud.
Collaborate closely with executives, the Product Owner, the project manager, enterprise architecture, operations, and the project team.
Contribute to addressing roadblocks, risks, and external challenges encountered by the team.
Demonstrate versatility and a willingness to contribute to all team activities, even if they sometimes take you outside your primary role (T-Shape).
Act as a subject matter expert and consultant to a multidisciplinary team on projects and mandates specific to your area of expertise, projects with significant scope and impact for the financial sector.
Identify and analyze technical issues. Raise critical issues. Establish frameworks and make recommendations to the relevant bodies and committees.
Act as the lead for aligning the solution with business objectives and operational needs.
Act as the lead for the end-to-end integration of the technical solution (from design to deployment).
Propose and recommend technical solutions that bring added value to the organization.
Ensure the quality of deliverables for the projects under your responsibility.
Translate business needs into functional requirements, document and validate them.
Contribute to the definition and prioritization of requirements.
Contribute to the development of the testing strategy.
Support the business unit during the deployment of the solution(s).
Work closely with the product manager and the integration solutions architect.
Contribute to performance discussions based on progress indicators.