Functional Analyst, SAP Sales and Distribution (Puerto Rico)

RTX•Aguadilla, PR

12d•Hybrid

About The Position

Collins Aerospace is hiring a Senior SAP Sales and Distribution Functional Analyst. This role focuses on first-line, hands-on experience within the SAP support organization, responsible for resolving complex SAP digital processes for the Order to Cash workstream. The focus areas include quotes, contracts, scheduling agreements, sales orders, returns, delivery, shipping, pricing, and billing. This is a hybrid position located in Puerto Rico.

Requirements

University Degree and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience.
Must be a U.S. Citizen.
Experience with SAP Order to Cash workstream in the following focus areas: quotes, contracts, scheduling agreements, sales orders, returns, delivery, shipping, pricing, and billing.

Nice To Haves

Excellent verbal and written communication skills.
Demonstrated skills in creative thinking, problem-solving, and decision-making.
Ability to prioritize and meet deadlines of multiple projects.
Strong organizational and project management skills.
Experience in problem-solving, change management, or process planning activities involving Senior Leadership (SLT).

Responsibilities

Lead or manage several components of a project or a complex component of a larger project.
Analyze complex SAP business problems and develop solutions within SAP using available tools and technologies.
Create detailed enhancement designs based on end-user specifications for presentation to SAP Functional Councils and IT.
Develop and deliver SAP end-user documentation, processes, and training.
Provide consultation to users regarding processes and procedures to ensure business efficiencies from SAP.
Utilize strong business analysis skills to solve complex business problems using information technology and business intelligence software.
Maintain a strong customer service focus and proactively review processes and procedures to enhance SAP service quality, delivery, and support.
Encourage disciplined use of SAP systems and processes.
Assist in setting up new divisional objectives (e.g., new plants, organizational changes, new products).
Perform system regression testing for new releases or upgrades to SAP.
Assist in the development or enhancement of functional reporting capabilities in SAP.
Assist data and process teams in data mapping activities and testing.
Lead training for other SBUs transitioning to SAP on new releases.
Resolve end-user trouble tickets in a timely manner in compliance with SLAs.
Contribute to the team or department by applying knowledge of one or more functional areas.
Provide effective training and communication on how SAP application tools and end-user techniques apply to business processes.
Function as a business partner or consultant for functional management.