Functional Analyst - O2C / ERP

tonies•Palo Alto, CA

1d•Remote

About The Position

This role will require US East Coast or Boston, MA residence. Tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries. Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination. The Functional Analyst serves as the vital link between US business operations (Operations, Sales, Finance) and the global Enterprise Applications function. This role focuses on analyzing, streamlining, and documenting end-to-end business processes—with a primary focus on Order-to-Cash (O2C)—while providing hands-on 2nd level application support to key business users. You will support and optimize our current MS Dynamics Business Central ecosystem while helping prepare business processes and data for our upcoming global transformation to SAP S/4HANA Public Cloud.

Requirements

3–7+ years of experience as a Functional Analyst, Systems Analyst, or ERP Support Specialist within an Enterprise Applications function.
Hands-on functional and support experience with MS Dynamics Business Central is required.
Deep understanding of Order-to-Cash (O2C) workflows, supply chain operations, and e-commerce/retail distribution dynamics.
Strong proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart, Signavio, BPMN standard).
Ability to translate complex workflows into clear, standardized process documentation.
Proven ability to diagnose application errors, trace data flow across integrated systems, and resolve functional ticket escalations under operational deadlines.
Willingness to balance structured process projects with day-to-day user support and issue resolution.
Pragmatic approach to resolving immediate operational fires while fixing the underlying root causes for long-term stability.
Strong Communicator: Ability to explain complex system behaviors and fixes clearly to non-technical business users.

Nice To Haves

Experience with or exposure to SAP S/4HANA (Public Cloud) is a strong plus.

Responsibilities

Analyze and document end-to-end business workflows, focusing heavily on order processing, inventory allocation, invoicing, and logistics interfaces within O2C.
Partner with business Product Owners and regional stakeholders to capture, evaluate, and prioritize operational pain points and business requests.
Translate business requirements into clear, structured functional specifications and user stories for internal technical teams and external implementation partners.
Serve as the functional escalation point for business users experiencing application issues, batch failure errors, or workflow roadblocks in MS Dynamics Business Central.
Investigate recurring system glitches, data discrepancies (e.g., stuck orders, posting errors), and operational bottlenecks, coordinating fix deployments with technical engineers.
Provide real-time "how-to" operational assistance to key power users across Operations, Logistics, and Finance during core US business hours.
Act as the primary functional expert for MS Dynamics Business Central, supporting ongoing configuration adjustments, light maintenance, and system enhancements.
Assist in data cleanup, process standardization, and business readiness activities as the organization transitions to SAP S/4HANA Public Cloud.
Design and execute functional test plans, User Acceptance Testing (UAT), and end-to-end validation for new system deployments or enhancements.
Develop clear Standard Operating Procedures (SOPs), user guides, and training materials; conduct training sessions for US business teams to ensure high system adoption.
Support IT audit, GRC (Governance, Risk, and Compliance), and internal control requirements within business workflows.