Functional Analyst - eCommerce

Tommy Bahama•Seattle, WA

About The Position

We are seeking an eCommerce Functional Analyst to support and enhance our SAP-based digital commerce platform and its integrated ecosystem. This role partners closely with eCommerce, IT, Marketing Technology, and external vendors to deliver high-quality digital experiences and ensure stable, scalable operations. The Functional Analyst translates business needs into functional solutions, supports ongoing enhancements and releases, and helps maintain a seamless, customer-focused online experience. Core responsibilities include gathering and translating business requirements into functional specifications, supporting ongoing enhancements and releases, and providing level two application support for the eCommerce platform. This role plays a critical part in ensuring stable operations, seamless integrations, and an optimal customer experience across digital touchpoints.

Requirements

Bachelor’s Degree in IS, Business, or equivalent experience
Generally 4 to 5+ years in an industry-related environment using enterprise business applications
Perform data analysis to support business requirements and identify trends or issues
Familiarity with APIs, data interfaces, and basic system architecture concepts
Strong ability to translate complex business requirements into clear functional documentation
Understanding of end-to-end eCommerce flows, including browse, purchase, fulfillment, and post-purchase experiences
Ability to analyze and communicate system and integration impacts clearly to technical and non-technical audiences
Proven attention to detail and comfort operating in high-visibility, customer-impacting environments
Excellent communication, organization, and stakeholder management skills
Ability to operate strategically while also supporting tactical execution and issue resolution

Nice To Haves

Experience working with SAP-based commerce solutions or similar enterprise eCommerce platforms preferred
Hands-on experience with integrated systems such as OMS, payment gateways, tax engines, shipping providers, or marketing/analytics platforms preferred
Experience with Agile delivery, including user stories, backlogs, and sprint-based execution
Familiarity with tools such as Jira, Confluence, and ServiceNow strongly preferred

Responsibilities

Develop working knowledge of the eCommerce platform (SAP) and integrated systems (order management, product, inventory, payments, tax, shipping, customer data)
Understand end-to-end customer journeys and supporting backend processes
Analyze cross-system impacts of enhancements, defects, and configuration changes
Partner with stakeholders to gather and document business and functional requirements
Translate needs into user stories, acceptance criteria, and functional specifications
Create and maintain process flows, system diagrams, and data flows that describe eCommerce and integration behavior
Partner with technical teams to evaluate platform and integration capabilities to recommend scalable, supportable solutions aligned to business goals
Collaborate with Project Managers and technical teams to plan and execute QA, integration testing, and User Acceptance Testing (UAT)
Develop test scenarios and test cases that validate customer experience, backend processing, and third-party system integrations
Support release readiness activities, including impact assessments, deployment validation, and post-release monitoring
Partner with IT and support teams to ensure smooth transition from project delivery to steady-state operations
Provide level two support for the eCommerce platform, troubleshooting issues related to site functionality, integrations, data, and configuration
Ensure documentation is accurate, up to date, and accessible for cross-functional teams
Work with internal teams and external vendors to triage, document, and resolve production issues
Identify recurring issues or process gaps and recommend improvements to reduce operational risk and improve site stability
Act as a key liaison between business stakeholders, IT teams, and third-party vendors supporting the eCommerce ecosystem
Stay informed on platform enhancements and vendor roadmaps, advising stakeholders on opportunities to improve performance, conversion, and customer experience