Function

Nors•L'Ancienne-Lorette, QC

2d•Onsite

About The Position

With a legacy of over 90 years, Nors is present in 7 countries and represents leading manufacturer brands in the business areas in which we operate, through more than 100 locations. We provide services, solutions, and equipment to meet market needs and help everything run better — every single day. We are looking for a Function to join our (type department) team in (type location).

Requirements

Excellent command of French and English, both oral and written.
Very good command of computer tools, including the Microsoft Office suite and CRM software (SAP an asset).
Demonstrated ability to develop and maintain internal and external relationships.
Ability to analyze market conditions to improve customer experience.
Develop customer loyalty and growth strategies, from small to large accounts.
Effectively use after-sales processes to achieve optimal results.
Participate in meetings, stay informed about promotions, inventory levels, and competitor information.
Maintain a high level of decision-making responsibility with financial and operational impacts.
Prepare and manage financial documents including after-sales revenue and operational performance indicators.
Participate in trade shows and exhibitions.
Excellent written and oral communication skills for internal and external communications (presentations, etc.).
Post-secondary diploma and/or relevant work experience.
Minimum of 5 years of experience in parts inventory management.
Experience in multi-site management in the heavy equipment and after-sales market, an asset.
WHMIS training, site orientation, and health and safety training.
Work is performed in an environment combining office and field with frequent visits to clients or branches.
Work may be performed outdoors with seasonal temperature variations.
The position requires moderate physical effort including lifting, bending, kneeling, and walking.

Nice To Haves

Experience in multi-site management in the heavy equipment and after-sales market.

Responsibilities

Ensure company health and safety practices are met or exceeded.
Perform a weekly review of the parts dashboard to identify branches and sectors needing attention or action. Follow up through in-person or virtual meetings and offer support by suggesting ideas, solutions, or additional resources to resolve problems.
Proactively prepare branch managers for periodic dashboard meetings to maximize results, reduce delays, and encourage accountability for parts-related activities under their responsibility.
Coordinate parts-related resources in a region to limit customer impact by proactively planning vacations and absences; develop succession solutions.
Understand and apply best practices in the region in accordance with the after-sales strategy under the supervision of customer support leadership, both at the parts and warehousing level.
Be responsible for, advise on, support, or participate in various projects aimed at optimizing and improving parts and warehousing processes.
Support the parts manager and the national inventory management team in managing parts orders from manufacturers, suggesting references for stock reinforcement to ensure the availability of frequently requested parts.
Participate in the creation, updating, and monitoring of recommended stock lists based on the region's equipment population.
Act as a contact person between the company, customers, and manufacturers (OEM) for all parts-related matters.
Be the primary contact for manufacturers (OEM) in a region, including managing OEM dealer sites – users, access, credentials, and other information when updated.
Participate in various scheduled or unscheduled customer meetings. May be called upon to prepare analyses or support certain meetings.
Participate in escalation and authorization processes for decision-making regarding costly parts and/or warranty files.
Conduct scheduled or surprise warehouse inspections during site visits to ensure compliance with policies, processes, and standards.
Perform scheduled or surprise physical inventories and cycle counts during site visits as a qualitative and quantitative control.
Participate in budget preparation and monthly financial results reviews. Support the regional vice president and branch operations in meeting and exceeding budgeted after-sales sales objectives.
Ensure follow-up and maintenance of operational staff training requirements.
Develop in-depth knowledge of the products and parts offerings of all manufacturers in the region to provide relevant solutions to internal and external customers. Maintain good market knowledge.
May be called upon to act as interim manager and/or participate directly in parts and warehousing tasks according to operational needs.