Full Time Retention Coach

Ivy Tech Community College•Valparaiso, IN

8d•Onsite

About The Position

An employee in this position provides a bridge in the support and transition of students from their academic advisors into their programs of study. This staff member will work directly with the school dean, program chairs, academic advisors, academic support, and wrap around services, to ensure that there is a smooth transition from the students’ foundational first year to the second year of study and increase student persistence. This support may include but is not limited to the organization and coordination of the weekly persistence reports, assigning the students to the responsible faculty and staff members, and the student communication and out reach.

Requirements

Technical certificate or a minimum of 30 college credits required
Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) in Microsoft Office 2019 and Google Suite.
Must have a pleasant disposition, good attitude and ability to get along with others.
Confidentiality and trustworthiness are top priorities.
Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Nice To Haves

Associate’s degree or higher preferred.
Competency with My Ivy and Ivy Learn.
Must have the ability to get work done timely and accurately.

Responsibilities

Attend weekly department meeting to review weekly persistence reports.
Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members and oversee individual student load.
Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
Communicate routinely with the students to assess needs and available resources.
Serve as a general resource in answering students’ questions.
Assist in Identifying students’ needs and refer them to appropriate program/services within college campus (e.g. Disability Support Services) or external facilities (e.g. Wrap Around Service Resource).
Provide basic information to students to assist in the completion of related necessary forms and step-by-step procedures.
Assist in problem solving and student advocacy.
Assist in scheduling appointments and preparing correspondence
Use of appropriate forms and tools utilized by the College.
Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task.
Proficiency with computers and various software and data packages including Word, Excel, and Outlook.
Respond quickly to requests for information from supervisors and student-related requests, inquiries and needs.
Plan, coordinate, and staff tabling events on campus to engage students, promote programs, and support recruitment and outreach efforts
Available to work some evenings and Saturdays as needed.
Work as a team member of the Campus and Academic unit.
Know the required FERPA and other Federal compliance mandates.
Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor.
Other duties logically associated with the position may be assigned.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services