About The Position
ElevenLabs is hiring a backend-leaning full-stack engineer for its Payments team, which owns billing, usage tracking, pricing, and payments across self-serve and enterprise customers. These systems underpin company revenue and are directly visible to customers, so correctness and reliability are essential. The role involves expanding and evolving payment systems, including accurate usage metering, enterprise pricing and usage processing, stream-processing services for usage events, and customer payment experiences that support multiple entities and payment providers. The engineer will work with Finance and Tax on compliance, audit, and reporting requirements, and with Growth and product teams to enable pricing experiments. Much of the work extends or replaces existing systems. The engineer will carefully scope projects, plan migrations, and roll out changes without disrupting customers. They will also investigate complex billing issues by piecing together customer experiences, logs, and code, then fixing root causes, while collaborating with Sales, FDEs, Finance, and engineers across the company. ElevenLabs describes its working culture as high-velocity, impact-oriented, AI-first, focused on excellence, and globally distributed. The team is based primarily across the UK, EU, and US, with flexibility for exceptional candidates elsewhere. The role can be performed remotely or from offices in Dublin, London, New York, San Francisco, or Warsaw.
Requirements
- Expertise in Python.
- Strong background in backend development.
- Experience with common software and system design patterns and infrastructure, including APIs, cloud infrastructure tools, storage solutions, and data structures.
- Strong test design and security fundamentals.
- Care and attention to detail when changing live systems that handle money.
- Ability to learn a large existing system quickly and debug complex production issues.
- Ability to demonstrate having solved impressively hard problems through past projects or GitHub contributions.
Nice To Haves
- Experience with payment processing providers or billing and usage-based pricing systems.
- Experience with stream processing or high-throughput event pipelines.
- Experience working with finance, tax, or audit requirements.
- Experience with Kubernetes.
Responsibilities
- Build and maintain usage tracking that accurately meters requests without affecting latency.
- Lead migration of enterprise pricing and usage processing, including development of stream-processing services for usage events.
- Improve customer upgrade and payment experiences, including support for payments through different entities and new payment providers.
- Work with Finance and Tax teams to meet compliance, audit, and reporting requirements.
- Enable pricing and Growth experiments with Growth and product teams.
- Debug complex customer billing scenarios by investigating customer experiences, logs, and code, and fix root causes.
- Collaborate with Sales, FDEs, Finance, and engineers across the company.
- Scope work carefully, plan migrations, and roll out changes to existing systems without disrupting customers.
Benefits
- Annual discretionary professional development stipend.
- Annual discretionary stipend to meet up with colleagues.
- Annual company offsite.
- Monthly co-working stipend for employees not located near a main hub.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
