Full Service Restoration Project Director - Rockford

Servpro•Rockford, IL

17d•Hybrid

About The Position

As a Project Director, you will work in our office and at client job sites to lead teams in mitigating residential or commercial property loss and/or damage from: Water, Fire, Mold, Weather, Biohazard. The purpose of this position is to facilitate the timely and profitable delivery of all services required to rapidly return the customer’s property to pre-loss condition, minimizing downtime following property damage. This role involves obtaining customer commitment through timely site visits and proposal submittal, creating high levels of customer trust by being the property damage and/or insurance maven, and ensuring consistent quality of production by developing an outstanding customer service experience through clear communication from first notice of loss to final collection. Additionally, the Project Director will generate new business through relationships with decision-makers.

Requirements

At least three (3) to five (5) years of experience managing construction or restoration projects and supervising crews.
Advanced knowledge of building construction, remodeling or restoration.
Understands the relationship between direct labor and profitability.
Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow and budgeting.
Ability to review completed job costing, assess performance and identify areas for improvement.
Proficient technical skills, experience and certification in the areas of service the company provides.
Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting.
Effectively project job costs based on work remaining.
Wins by creating advocates, not enemies, when negotiating.
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.
Experience with Xactimate software is required.
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues and providing timely response.
The individual speaks clearly and persuasively in positive or negative situations.
Effective in one-on-one and small group situations.
Adaptable and able to think on his/her feet.
Able to effectively communicate with customers in understandable terms.
Writes clear, precise, well organized, proposals, emails, and explanation of estimates.
The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar.
Is able to read and interpret written information.
Achieves cohesion and effective team spirit with peers, subordinates and subcontractors.
Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied.
Shares credit for accomplishments.
Has the ability to see the overall job from start to finish.
Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job.
Coordinates plans with other managers.
Iron clad. Does not cut corners. Puts company interests above self.
Earns trust of co-workers.
Is intellectually honest; does not play games.
Sets high, ‘stretch’ standards of performance.
Demonstrates low tolerance for mediocrity.
Sets clear, fair and aggressive goals for self and others, encouraging individual initiative.
Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed.
Effectively uses communication devices and technology to collect, review and forward field activity reporting.
Understand and see that all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling

Nice To Haves

Project Management Course highly recommended

Responsibilities

Exceed established targets for responding to losses, this may include odd hours and weekends
Exceed established targets for completion of projects
Exceed profitability targets on managed projects
Plan and execute projects through collection
Work as needed to deliver project per goals and customer needs
Receive losses from Dispatch/Operations Manager and coordinate response
Keep Dispatch informed of availability to respond to emergency service (EMS) requests
Respond to EMS losses when appropriate; secure paperwork and walk loss site with customer
Communicate with Operations Manager and Intake and Dispatch of capacity limitations
Ensure quality Drybook and tic sheets are provided and uploaded in a timely manner to achieve billing goals on mitigation services
Verify and ensure daily employee time tracking accuracy for crews/projects
Order temporary labor as needed to assist with assigned mitigation project completion
Ensure accuracy of temporary labor timecards daily
Ensure accuracy and execution of daily work orders
Work as needed to deliver project per goals and customer needs
Maintain efficient and accurate flow of production documentation from the job site to internal and external team and other relevant stakeholders
Obtain, review, and approve written contracts, payment terms, draws, and deposits for projects
Close business – obtain customer commitment
Communicate with all stakeholders expectations of payments to ensure timely funding of projects.
Generate supplements/change orders as appropriate and obtain insurance approval and other stakeholder approval and signature
Assist in evaluating and select bids from subcontractors
Negotiate and execute contracts with subcontractors
Maintain effective communication with all stakeholders throughout project
Handle all adjuster communication on projects
Help the project team understand timeline and dependencies (e.g., Architects, Truss Manufacturers, etc).
Manage those dependencies and communicate effectively to the customer.
Develop project strategies to allow for multiple work streams & project phases to progress concurrently while protecting our financial exposure.
Perform property inspections and complete reports, including being present for all initial inspections and final walk-throughs to ensure execution of contracts, stipulated punch list, collection of payments, and quality assurance of work
Ensure all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling
Instruct daily safety training
Generate business through networking, and attending stakeholder related functions
Build and maintain relationships with claims adjusters and subcontractors
Attend Business Development events as requested