FULL ARCH DENTAL IMPLANT SURGICAL ASSISTANT
About The Position
The Full Arch Dental Patient Care Administrator ensures seamless communication and operational efficiency between dental professionals, dental labs, and patients. The role bridges oral healthcare providers and the internal dental lab team, with a focus on managing the full-arch product lifecycle and customer satisfaction. It oversees case progress through design, milling, and finishing; tracks cases using internal systems; supports dentist and oral surgeon onboarding to the lab portal; coordinates internal workflows; and communicates case status and guidance to doctors and dental office staff. The position is office-based and uses virtual or text-chat communication with dentists and oral surgeons. It is full-time, with flexibility to address urgent cases or escalations.
Requirements
- Working knowledge of digital dentistry, including ALL-ON-X full-arch restoration processes, digital impressions, intraoral scans, photogrammetry, CAD/CAM technology, and guided surgery.
- Proficiency in Magic Touch software.
- Familiarity with Exocad Design workflows and understanding of dental lab milling and finishing processes.
- Exceptional written and verbal communication skills for working with medical professionals and lab technicians.
- Strong multitasking and time-management skills.
- Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.
- Customer-service orientation and commitment to a positive, professional experience for stakeholders.
Responsibilities
- Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through design, milling, and finishing.
- Track and report case status at each stage within the lab using internal systems and protocols.
- Use Magic Touch software to manage case tracking and maintain accurate digital records of case progress and dentist or surgeon interactions.
- Facilitate onboarding of dentists and oral surgeons to the lab portal, providing technical support and training.
- Coordinate internal workflows between departments, including Exocad Design, milling, and finishing, to meet deadlines and quality standards.
- Identify and resolve potential bottlenecks or issues in the production pipeline.
- Communicate with doctors and dental office staff about case status, inquiries, and guidance.
- Serve as the primary point of contact for escalations or concerns, keeping stakeholders informed and aligned.
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Life coverage
- Paid time off
- 401(k) with employer match
- Growth opportunities
- Supportive and innovative team environment
- Opportunity to work in a state-of-the-art lab with advanced technology
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
