Fulfillment Warehouse Specialist

Teleperformance•Waterloo, ON

6d•CA$19 - CA$21•Onsite

About The Position

Teleperformance is seeking a Command Center Warehouse Specialist, also known as a Fulfillment Specialist, to join their team. This role involves managing incoming and outgoing warehouse components, utilizing a trouble ticket system, and understanding packing procedures and shipping methods. The specialist will be responsible for addressing technical problems, adhering to work schedules and company policies, and maintaining a positive attitude. The position requires onsite work in Waterloo, ON, and involves basic computer skills and the ability to lift 40 lbs. Flexibility in working hours is necessary, with the ability to work any 5 days and any 8 hours between 9 AM and 8 PM. Good attendance, organizational, time management, and communication skills are essential, as is the ability to work independently, multitask, and adapt to a changing environment.

Requirements

Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.
Knowledge of the Microsoft Office Products – Excel, Word and Outlook.
Excellent verbal and written communication skills.
Ability to work independently and multi-task.
Ability to lift 40 lbs.
Be detail-oriented and well organized.
Strong customer service skills, confident at handling escalations in a calm and professional manner.
Must be able to work onsite in Waterloo.
Basic computer skills, and they have to lift 40lbs
Must be flexible to work any 5 days and any 8 hours between 9AM-8PM.
Very good attendance habits.
Excellent organizational and time management skills.
Ability to work in a changing environment.
No correction communications in the last 90 days (Internal Applicants)
High level of expertise in Teleperformance & client policies, tools, applications & practices.
Strong Knowledge of the Microsoft Office Products – Excel, Word, and PowerPoint.

Nice To Haves

One year of Technical Support & Network service experience in a related field preferred.

Responsibilities

Be organized and have the ability to accurately track all components both incoming and outgoing
Open and manage trouble ticket system for all requests
Be familiar with safe packing procedures and various shipping methods
Demonstrate a positive attitude at all times.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies