Full Time - Fulfillment Team Lead - Day
About The Position
The Fulfillment Team Lead coaches and models service excellence while supporting accurate, high-quality picking, staging, and order validation. The role handles customer and associate questions, resolves issues, balances fulfillment work with administrative and maintenance tasks, and supports operational priorities in partnership with leadership and the Manager on Duty (MOD). The position uses the Orders App to fulfill Pickup, Install, Delivery, Same Day / Gig, and Curbside orders, and partners with Pro Sales to prepare Pro Call Ahead Orders. The role also supports inventory accuracy, SIMS compliance, and shrink reduction through audits and validation. It maintains safe, organized, compliant fulfillment areas through daily checks and enforcement of safety and maintenance standards. The Team Lead operates powered equipment and must obtain and maintain certification for a Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck. Other duties may be assigned to support business needs.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building customer relationships, and thanking customers.
- Certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker is required; certification must be obtained if not already held.
Nice To Haves
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- At least 6 months of experience working in any department at a Lowe’s retail store.
- At least 6 months of experience in an administrative role processing and filing paperwork, including invoices.
- At least 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- At least 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
Responsibilities
- Coach and model service excellence through accurate, high-quality picking, staging, and order validation.
- Respond to customer and associate questions, resolve issues, and escalate when needed.
- Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
- Use the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day / Gig, and Curbside orders.
- Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
- Resolve escalated customer issues and operational challenges quickly and effectively.
- Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
- Conduct daily checks and enforce safety and maintenance standards to keep fulfillment areas safe, organized, and compliant.
- Operate powered equipment and follow all safety requirements; obtain and maintain required equipment certification.
- Assist with scheduling, coverage, and communication of fulfillment priorities in partnership with leadership and MOD.
- Perform other duties as assigned to support business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
