Full Time - Fulfillment Team Lead - Day
About The Position
The Fulfillment Team Lead coaches and models service excellence through accurate, high-quality picking, staging, and order validation. The role uses the Orders App to fulfill Pickup, Install, Delivery, Same Day/Gig, and Curbside orders, and partners with Pro Sales to ensure Pro Call Ahead Orders are picked and staged. The lead responds to customer and associate questions, resolves issues and operational challenges, and escalates when needed. The position balances fulfillment responsibilities with service, administrative, and maintenance tasks. It supports inventory accuracy, SIMS compliance, and shrink reduction through audits and validation, and maintains safe, organized, compliant fulfillment areas through daily checks and enforcement of safety and maintenance standards. The role operates powered equipment and maintains required certification, and assists with scheduling, coverage, and communication of fulfillment priorities in partnership with leadership and the MOD. Other duties may be assigned to support business needs.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- One year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker is required; certification must be obtained if not already held.
Nice To Haves
- Six months of experience using common retail technology, such as smartphones and tablets.
- Six months of experience working in any department at a Lowe’s retail store.
- Six months of experience in an administrative role processing and filing paperwork, including invoices.
- One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- One year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
Responsibilities
- Coach and model service excellence through accurate, high-quality picking, staging, and order validation.
- Respond to customer and associate questions, resolve issues, and escalate when needed.
- Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
- Use the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day/Gig, and Curbside orders.
- Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
- Resolve escalated customer issues and operational challenges quickly and effectively.
- Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
- Conduct daily checks and enforce safety and maintenance standards to keep fulfillment areas safe, organized, and compliant.
- Operate powered equipment and maintain certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck, following all safety requirements.
- Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and the MOD as needed.
- Perform other duties as assigned to support business needs.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including concierge and work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Lowe’s Associate Discount and broad discount platform
- Other discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards
- Wellness programs
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
