Full Time - Fulfillment Team Lead - Day
About The Position
The Fulfillment Team Lead coaches and models service excellence through accurate, high-quality picking, staging, and order validation. The role uses the Orders App to fulfill Pickup, Install, Delivery, Same Day/Gig, and Curbside orders, and partners with Pro Sales to pick and stage Pro Call Ahead Orders. The lead responds to customer and associate questions, resolves escalated issues and operational challenges, and balances service, administrative, maintenance, and fulfillment tasks. The position supports inventory accuracy, SIMS compliance, and shrink reduction through audits and validation. It maintains safe, organized, and compliant fulfillment areas through daily checks and enforcement of safety and maintenance standards. The lead operates powered equipment and maintains required certification, assists with scheduling and coverage, and communicates fulfillment priorities in partnership with leadership and the MOD. Other duties may be assigned to support business needs.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- One year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Obtain certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker if not already certified.
Nice To Haves
- Six months of experience using common retail technology, such as smartphones and tablets.
- Six months of experience working in any department at a Lowe’s retail store.
- Six months of experience in an administrative role processing and filing paperwork, including invoices.
- One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- One year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, lawn, and garden.
Responsibilities
- Coach and model service excellence through accurate, high-quality picking, staging, and order validation.
- Respond to customer and associate questions, resolve issues, and escalate when needed.
- Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
- Use the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day/Gig, and Curbside orders.
- Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
- Resolve escalated customer issues and operational challenges quickly and effectively.
- Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
- Conduct daily checks and enforce safety and maintenance standards to keep fulfillment areas safe, organized, and compliant.
- Operate powered equipment and maintain certification while following all safety requirements.
- Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and the MOD as needed.
- Perform other duties as assigned to support business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
