Fulfillment Team Lead
About The Position
At Millennium Print Group (MPG), a subsidiary of The Pokémon Company International, we are seeking a Fulfillment Lead to join our team in Morrisville, NC. This role is an opportunity to contribute to the delivery of products enjoyed by fans worldwide, focusing on operations, team development, and driving fulfillment excellence. MPG is the world's largest trading card printer, committed to being the leading manufacturer of trading card games and collectibles. Since 2014, we have established a world-class operation known for quality, customer focus, and market agility, experiencing significant growth and continuing to innovate in the collectibles printing industry.
Requirements
- High School Diploma or equivalent required.
- Previous experience in fulfillment, warehousing, manufacturing, distribution, or related operations.
- Strong leadership, coaching, and team-building abilities.
- Excellent communication, customer service, and interpersonal skills.
- Strong organizational and problem-solving capabilities.
- Experience using Microsoft Office applications, email, and Management Information Systems (MIS).
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and commitment to quality and safety.
Nice To Haves
- Prior experience serving as a team lead or working lead preferred.
- Experience working in an ISO 9001 environment is a plus.
Responsibilities
- Lead daily fulfillment operations while providing guidance, mentoring, and support to team members.
- Train and onboard employees while serving as a key resource for operational questions and development.
- Monitor workflow, staffing, and productivity to ensure products and materials are received and shipped accurately and efficiently.
- Communicate daily operational updates and escalate issues to management when needed.
- Partner with leadership to identify challenges and implement process improvements.
- Assist with scheduling, attendance tracking, reporting, and maintenance of operational records.
- Help resolve team concerns and support a positive, productive work environment.
- Ensure compliance with safety procedures, housekeeping standards, QMS requirements, and company policies.
- Support quality, efficiency, and on-time delivery goals through strong leadership and attention to detail.
- Lead by example and help drive a culture of accountability, teamwork, and continuous improvement.
Benefits
- Competitive hourly pay
- Bonus eligibility
- Full benefits package
- 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability
- Subsidizing premiums for medical, dental, and vision for employee dependents
- 401(k) Plan with up to a 6% (dollar for dollar) Employer match
- Health Savings/Flexible Spending Account options
- Paid time off
- 10 company-paid holidays
- 1 floating holiday
- Employee Assistance Program
- Comprehensive relocation package available for qualified candidates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
