Full Time - Fulfillment Team Lead - Day Bilingual Preferred

Lowe's Companies, Inc.•Killeen, TX

About The Position

The Fulfillment Team Lead coaches and models service excellence by supporting accurate, high-quality picking, staging, and order validation. The role responds to customer and associate questions, resolves issues, and escalates matters when necessary, while balancing service, administrative, maintenance, and fulfillment responsibilities. The team lead uses the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day/Gig, and Curbside orders. The role partners with Pro Sales on Pro Call Ahead Orders, supports inventory accuracy and shrink reduction, and helps keep fulfillment areas safe, organized, and compliant. It also involves powered equipment operation, maintaining required certifications, and assisting with scheduling, coverage, and communication of fulfillment priorities. Other duties may be assigned to support business needs.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
One year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Obtain and maintain certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker; certification is required and must be obtained if not already held.

Nice To Haves

Bilingual ability is preferred.
Six months of experience using common retail technology, such as smartphones and tablets.
Six months of experience working in any department at a Lowe’s retail store.
Six months of experience in an administrative role processing and filing paperwork, including invoices.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
One year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.

Responsibilities

Coach and model service excellence through accurate, high-quality picking, staging, and order validation.
Respond to customer and associate questions, resolve issues, and escalate when needed.
Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
Use the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day/Gig, and Curbside orders.
Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
Resolve escalated customer issues and operational challenges quickly and effectively.
Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
Conduct daily checks and enforce safety and maintenance standards to keep fulfillment areas safe, organized, and compliant.
Operate powered equipment and maintain required certification, following all safety requirements.
Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and the MOD as needed.
Perform other duties as assigned to support business needs.