Fulfillment Supervisor

Dandy•Lehi, UT

2d•$79,050 - $93,000•Onsite

About The Position

Dandy is looking for a Fulfillment Supervisor to join their rapidly growing venture-backed company. The Fulfillment Team Lead will own daily fulfillment SLAs, build the daily production plan, and manage the team that fulfills, ships, and recovers assets for thousands of dental practices every month at their site in Utah. They will lead Associates and Senior Associates across the workstreams that keep the marketplace running: asset recovery, inventory operations, and 3PL coordination. This role will own labor allocation, the site's quality outcomes, and the safety program. They will take direct responsibility for the complex day-to-day operations, and will also be the hiring manager for the team and the first point of contact for cross-functional partners when something on the floor needs to be unblocked. The role reports to Fulfillment leadership, who owns the operational roadmap and capacity planning, allowing the Fulfillment Supervisor to focus on running the floor well and crafting more efficient and effective fulfillment processes as the company scales.

Requirements

Ability to be full-time in office Monday through Friday in Salt Lake City, UT
3+ years in distribution, warehousing, fulfillment, or manufacturing operations
1 to 2 years directly leading a frontline hourly team
Hiring manager experience for hourly roles, including onboarding, coaching, and difficult conversations
Track record of owning and hitting daily operational KPIs (cycle time, accuracy, on-time ship rate) in a fast-moving environment
Strong analytical instincts: ability to read dashboards, spot patterns, and run root-cause analysis
Comfortable making real-time calls in ambiguous situations and reallocating labor when volume shifts
Excellent communication and stakeholder management across cross-functional partners

Nice To Haves

Startup or high-growth company experience, ideally through a meaningful headcount or volume ramp
Experience in healthcare, dental, or another regulated environment
Experience with reverse logistics, returns programs, or asset recovery operations
Experience managing 3PL or vendor partner relationships
Track record of scaling a frontline team through a growth phase
Hands-on experience with NetSuite, RF Smart, or similar operational ERP
Familiarity with operational tooling such as NetSuite, RF Smart, Salesforce, or Zendesk

Responsibilities

Lead the team, including hiring, onboarding, scheduling, coaching, performance management, and the site safety program.
Build the daily production plan and allocate labor across workstreams, making real-time decisions when volume shifts.
Own the SLAs that keep dental practices supplied and operating.
Run root-cause analysis for defects, mis-picks, or returns trends.
Ensure SOP currency across the site.
Act as the primary site contact for 3PL, repair, and refurb vendor partners, and for Customer Service, Sales, Procurement, and IT teams.
Identify and pilot improvements, spotting bottlenecks, scoping fixes, running pilots, and owning the results.
Make thoughtful, efficient calls in the moment and implement durable fixes for operational patterns.
Build analytical habits and reporting to drive decisions with data.