Fulfillment Supervisor

Weezie•Atlanta, GA

28d•Onsite

About The Position

Weezie is looking for a Fulfillment Supervisor to lead daily fulfillment and production operations inside our Austell facility. This role is responsible for driving operational execution across labor planning, workflow prioritization, throughput, and team performance in a fast-paced environment where speed, accuracy, and accountability matter. You will oversee daily workflow execution, coach associates and team leads to drive strong productivity, throughput, and operational performance, and adjust priorities in real time based on order volume, staffing, aging orders, and shipping deadlines. Working closely with cross-functional partners, leads, and supervisors, you’ll identify operational bottlenecks, remove workflow blockers, and support process improvements that increase efficiency, consistency, and accountability across the operation. This role is ideal for a leader who thrives in fast-paced environments, maintains composure and good judgment under pressure, and enjoys balancing real-time execution with people leadership. The ideal candidate brings strong operational instincts, high standards for organization and safety, and a mindset centered around continuous improvement and team performance.

Requirements

3+ years of leadership or operations experience in fulfillment, warehouse operations, logistics, manufacturing, retail operations, hospitality, or another fast-paced, process-driven environment
Strong people leader who builds accountability, coaches performance, and motivates teams to operate at a high level
Highly organized and operationally minded, with strong judgment, prioritization, and real-time problem-solving skills
Comfortable using operational data to improve execution and team performance
Clear, direct communicator who can create alignment, deliver feedback effectively, and stay composed under pressure
Hands-on, dependable leader who leads by example and enjoys rolling up your sleeves alongside your team
Curious, resilient, and solution-oriented, with high standards for execution
Understands the direct connection between operational execution and customer experience, and takes pride in delivering both consistently

Responsibilities

Oversee daily fulfillment and production processes across the Austell operation, including in-house customization workflows
Own order prioritization and workflow pacing based on shipping deadlines, aging orders, staffing, and business needs
Own visibility into productivity, throughput, utilization, and operational dashboards to identify risks, remove bottlenecks, and maintain on-time fulfillment
Drive execution against operational KPIs while maintaining accuracy, quality, and workflow consistency
Maintain strong cross-functional alignment with CX, Inbound & Inventory partners, and other leads and supervisors to quickly resolve blockers and escalations
Lead, coach, and develop fulfillment associates and leads through clear expectations, real-time feedback, accountability, and performance management
Build a production culture rooted in ownership, urgency, resilience, teamwork, and continuous improvement
Support Fulfillment Leads in delivering consistent real-time coaching and feedback by identifying performance trends, reinforcing best practices, and driving individual development
Lead by example on the floor while reinforcing SOP adherence, workplace organization standards, and operational discipline
Communicate priorities clearly and maintain alignment during both standard operations and peak periods
Use operational data and observation to identify opportunities to improve efficiency, throughput, utilization, and process consistency
Partner cross-functionally to strengthen workflows, improve operating rhythms, and increase organizational accountability as Weezie scales
Support WMS and process improvements, including rollout, adoption, training, and change management across the operation
Enhance and maintain SOPs by identifying best practices, standardizing workflows, and coaching teams toward consistent execution
Help build durable operational processes and operating discipline that scale effectively through change, growth, and peak periods