Fulfillment Supervisor

Zipline•Fort Worth, TX

7d•Onsite

About The Position

The Zipline Operations team is looking for a Fulfillment Operations Coordinator to support our fulfillment operations in the greater Dallas - Fort Worth areas. The ideal candidate for this role is a motivated and experienced individual that excels in fast-paced, physical environments, and is excited to roll up their sleeves. In this role, you will own the day-to-day fulfillment operations of 3-5 Walmart Supercenters, ensuring the site processes run smoothly, efficiently and safely. You will be responsible for ensuring your locations meet performance metrics and identify opportunities to improve our operating processes. This is an onsite role and candidates must reside in the greater Dallas Fort-Worth area and be willing to travel around the metroplex as needed.

Requirements

You're self-motivated, positive, and a team player
You have 2+ years’ experience in Operations, Warehouse Logistics, Retail Management, Fulfillment, or related field
Willingness to operate in a fast-changing environment and make adjustments when needed
Able to be on your feet and handle warehouse duties including lifting up to 5 pounds (with or without accommodations)
Must successfully pass a background check, drug test and E-Verification

Responsibilities

Lead a high-performing team of Fulfillment Operators across multiple sites.
Set your team up for success to work safely and productively.
Partner with Flight and Customer Operations to effectively support daily tasks and ensure high performance of your team.
Own the day-to-day operations of one of our fulfillment operations, ensuring the site processes run smoothly, efficiently and safely.
Own scheduling and manage a labor budget.
Ensure your site meets performance metric goals.
Ensure your teams are providing our customers with the best possible experience on each and every order.
Maintain key quality metrics including order accuracy and fulfillment speed.
Use data to identify pain-points or areas of inefficiency within our current processes.
Design, build and execute process improvement projects to improve our fulfillment operations, quality metrics, and the employee experience.