Fulfillment Supervisor

Fortive • Pittsburgh, PA

6d • Onsite

About The Position

The Fulfillment Supervisor provides daily operational leadership across our service team in a high-mix, fast-paced environment. The role is accountable for safe execution, product and service quality, on-time delivery, inventory discipline, productivity, and team engagement. The supervisor translates customer demand and business priorities into executable daily plans, sustains disciplined Daily Management and Leader Standard Work, develops frontline leaders and technicians, and removes barriers through structured problem solving and cross-functional partnership.

Requirements

• Proven ability to lead, coach, motivate, and develop teams in a service, manufacturing or similarly fast-paced operations environment.
• Demonstrated success driving safety, quality, delivery, inventory, productivity, and employee engagement results.
• Ability to establish priorities, translate demand into an executable daily plan, and adjust quickly when conditions change.
• Strong performance-management capability, including expectation setting, feedback, recognition, development planning, and accountability.
• Demonstrated ability to lead change through collaboration, clear communication, and effective follow-through.
• Strong problem-solving and decision-making skills, including the ability to contain issues, identify root causes, and sustain countermeasures.
• Ability to surface and resolve issues using a respectful, team-based approach that promotes trust, candor, and psychological safety.
• Effective written and verbal communication skills across frontline, technical, support, and leadership audiences.
• Working proficiency with Microsoft 365 and the ability to learn and use business systems required to manage people and operations.
• Ability to understand and enforce standard work, work instructions, quality requirements, and operational controls.
• Ability to interpret operational data, identify abnormal conditions and trends, and convert findings into clear actions.
• Attention to detail and the ability to recognize, contain, and escalate nonconformities and operational risk.
• Maintain a visible and consistent presence in assigned operating areas and engage directly with frontline teams.
• Support multiple shifts, schedule changes, or off-shift escalation when business conditions require leadership coverage.
• Operate with integrity, sound judgment, respect for people, and a strong commitment to the shared purpose and core values of Industrial Scientific.

Nice To Haves

• 3-5 years of supervisory or operations leadership experience preferred; equivalent technical or frontline leadership experience with demonstrated positive results in operational change and team development will be considered.
• Experience leading teams of approximately 20 or more employees is preferred.
• Experience in a Lean or Fortive Business System environment, including Daily Management, standard work, 5S, visual management, kaizen, and structured problem solving.
• Experience with high-mix manufacturing, assembly-type operations, regulated products, or electro-mechanical assembly and test.
• Knowledge of performance metrics and visual management used to drive safety, quality, delivery, inventory, productivity, and engagement.
• Experience with Oracle eBS or comparable ERP systems; familiarity with digital workflow, quality, service, or issue-management tools is beneficial.
• Formal leadership training, Lean certification, or demonstrated FBS Champion capability is beneficial.
• Practical knowledge of Industrial Scientific products, services, applications, and operating processes is preferred, or the ability to build that knowledge quickly.
• Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field is preferred. An associate degree, relevant technical education, military experience, or an equivalent combination of education and related work experience will be considered.

Responsibilities

• Maintain a safe, respectful, and compliant work environment. Ensure adherence to established policies, standard work, work instructions, quality requirements, ESD controls, 5S expectations, and audit processes. Address and escalate safety or quality concerns promptly.
• Own daily execution across assigned manufacturing operations. Establish staffing and work priorities, manage flow to customer demand, and deliver SQDIP and Fulfillment KPI performance across shifts.
• Lead a disciplined Daily Management process. Conduct floor walks, review visual performance, verify countermeasures, maintain Leader Standard Work, and ensure issues are escalated to the appropriate support team.
• Lead, coach, and develop Team Leaders, Lead Technicians, and Service Technicians. Set clear expectations, provide timely and direct feedback, conduct regular one-on-ones, and build ownership and accountability at every level.
• Recruit and onboard team members who align with company values. Monitor performance and behaviors, complete formal reviews and development discussions, recognize strong contributions, address performance concerns, and recommend employment status changes in accordance with company policy.
• Translate demand into labor and capacity requirements. Adjust staffing, schedules, cross-training, overtime, and work assignments to protect safety, quality, delivery, and productivity while supporting business priorities.
• Ensure training plans, qualification records, skills matrices, and certification requirements are current. Verify training effectiveness and build cross-functional capability that supports flexibility, succession, and career development.
• Champion the Fortive Business System and Lean conversion. Sustain standard work, one-piece flow, 5S, visual management, kanban, kamishibai, TPM, and structured problem solving. Lead or sponsor kaizen activity that improves safety, quality, lead time, cost, and customer experience.
• Partner with Planning, Supply Chain, Quality, Engineering, Customer Service, Shipping, IT/Operational Applications, Finance, and other stakeholders to resolve constraints, support priorities, and improve end-to-end operational performance.
• Identify and communicate risks to customer commitments. Coordinate recovery plans for material, quality, equipment, labor, systems, or process constraints and maintain clear ownership until issues are resolved.
• Support new product introductions, operations readiness, process changes, equipment deployment, layout changes, and digital system improvements. Ensure changes are risk-assessed, communicated, trained, and sustained.
• Review and reconcile time and attendance records, approve time-off requests, maintain schedule coverage, and complete required people, operational, and compliance documentation accurately and on time.

Benefits

• We use the proven Fortive Business System (FBS) to accelerate our positive impact.
• We believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
• We believe in the power of people working together to solve problems no one could solve alone.
• We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree