Fulfillment Strategy and Ops Associate

Formlabs • Somerville, MA

2d

About The Position

Formlabs is a team of hands-on builders reinventing how the world makes physical things. As a Senior Fulfillment Coordinator, you are the guardian of that customer experience. You will oversee our regional 3PL partners, ensuring our outbound engine is both high-velocity and cost-effective. You’ll go beyond daily coordination to own the analytics of our fulfillment spend—identifying margin leakage and optimizing our carrier networks. If you are a data-driven professional who wants to sit at the intersection of operational excellence and financial performance, help us deliver the future of fabrication.

Requirements

• Bachelor’s degree in Supply Chain, Finance, Business Analytics, or a related field.
• 5+ years of progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics.
• Strong financial acumen with proven experience managing logistics budgets, conducting freight bill audits, and performing cost-benefit analyses.
• Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership.
• Excellent communication and stakeholder management skills, with the ability to "speak the language" of both the warehouse floor and the finance department.
• A proven ability to solve complex operational problems while maintaining a relentless focus on the customer experience and organizational profitability.

Nice To Haves

• Advanced proficiency in Excel (Power Query/VBA) or SQL for independent data extraction and reporting.
• Experience with Shopify's back-end fulfillment logic and its integration with global 3PL networks.
• Familiarity with "Total Landed Cost" modeling and international VAT/Tax implications on regional fulfillment.

Responsibilities

• Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs.
• Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce "Cost per Order" through zone skipping, carrier diversification, and packaging optimization.
• Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF (On-Time In-Full) and shipping margin leakage.
• Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements.
• Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the "Estimated Delivery Date" (EDD) promised to the customer.
• Integrate exception and recovery data into the continuous improvement process, analyzing "failed delivery" trends to identify root causes and implement corrective actions that reduce reshipment costs.
• Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors.
• Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior