Fulfillment Specialist - Specialty Pharmacy

AscellaHealth•Berwyn, PA

1d•Hybrid

About The Position

AscellaHealth is seeking a Fulfillment Specialist to join their dynamic team. This role is crucial for improving health outcomes for patients with complex, chronic conditions and rare diseases. The specialist will act as a patient advocate, guiding them through the process of obtaining pharmaceuticals not readily available through chain pharmacies. Key responsibilities include ensuring referral accuracy through data entry, assessing specific requests, and performing follow-ups. The position is based in Berwyn, PA, and initially requires a 90-day in-office training period, after which it transitions to a hybrid model with three days per week in the office.

Requirements

Certified Pharmacy Technician
Specialty and non-specialty pharmaceuticals knowledge
Excellent written and verbal communication, also interpersonal skills required
Ability to communicate with all levels within an organization, with clients, and customers
To be flexible and adapt to changing processes and procedures is essential
Ability to thrive in a fast-paced environment with constantly changing priorities
Excellent analytical skills and the ability to provide solutions to complex problems
Ability to be highly transparent, ethical, and driven
Relentless attention to detail along with the ability to be a creative self-starter and team player
Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook
A high school diploma or equivalent is required
1 or more years of experience working as a Pharmacy Technician

Responsibilities

Provide efficient pharmacy hub services linking prescriptions with the pharmacies best able to fulfill the patient’s specialized needs for the lowest possible price.
Utilize established pharmacy/clinical guidelines for decision-making.
Make and receive occasional inbound/outbound calls.
Generate any necessary or requested data and reports.
Work within the Operations department and across different departments to obtain required information.
Maintain a balance of productivity, quality, and timeliness to ensure everything gets accomplished.
Create and support an environment that fosters teamwork, cooperation, respect, and diversity.
Accurate and timely data entry of prior authorization requests within the prior authorization system is required to meet all client-specific and/or contract requirements.
Receive prior authorization requests telephonically while utilizing multiple systems to confirm accuracy of the information being provided.
Apply established pharmacy/clinical guidelines in decision-making.
Establish and maintain a positive communication and professional demeanor with internal and external business partners.
Ability to analyze, adapt, & create resolutions to problematic situations.
Represent AscellaHealth in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.
Perform other related duties as assigned or as necessary; remain flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.