Fulfillment Resolution Analyst - Remote

OneDigital

6d•Remote

About The Position

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Requirements

Driven, self-motivated, and upbeat attitude
Strong team player and ability to collaborate across groups
Must be self-motivated and disciplined
Ability to remain calm and clear-minded in a role that directly impacts both revenue and client satisfaction
Flexible approach, able to operate effectively with uncertainty and change
Knowledge of D365 and Excel
Excellent communication and interpersonal skills
Ability to manage multiple assignments at one time
Ability to thrive in fast-paced environment
Must be able to handle high workload volume and meet demanding deadlines
A high level of accuracy and attention to detail is required
Current life and health insurance license, preferred
Minimum 2 years' cumulative experience

Responsibilities

Complete corrections in response to mismatches identified
Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff)
Work with carriers on retroactive, exception, or standard requests related to member-level eligibility
Make corrections into BenAdmin system to ensure that members are reflecting how they are enrolled with the carrier
Maintain documentation per workflows, procedures, and protocols
Provide feedback and guidance to business stakeholders based on audit/issue discoveries
Serve as the single point of contact for resolution lifecycle
Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA)
Meet or exceed department goals as defined
Complete other duties and projects as assigned