Fulfillment Optimization Manager I

SHEIN • United States,

2d • $73,200 - $113,700

About The Position

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Requirements

• Bachelor's degree in Supply Chain Management, Operations Research, Industrial Engineering, Business Analytics, or related field.
• 6+ years of experience in inbound planning, capacity planning, warehouse operations planning, or supply chain process design, preferably in an e-commerce or retail environment.
• Hands-on experience with S&OP processes, demand planning, and inbound supply chain analytics.
• Strong proficiency in data analysis tools such as Excel (advanced), SQL, and BI tools (e.g., Tableau, Power BI).
• Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and enterprise planning tools.
• Experience in forecasting methods, capacity modeling, and inbound process optimization.
• Exceptional problem-solving skills and an analytical mindset.
• Excellent verbal and written communication, with the ability to present findings to senior stakeholders.
• Willingness and flexibility to participate in late-hour meetings to collaborate with cross-functional teams based in China.
• Adaptability and resilience in fast-paced, dynamic environments.

Nice To Haves

• Master's degree preferred.
• Bilingual (English and Chinese) is preferred

Responsibilities

• Partner with S&OP teams to plan, track, and align inbound demand forecasts and capacity across all fulfillment centers, ensuring readiness for peak seasons and promotional campaigns.
• Collaborate with warehouse operations teams to balance inbound volumes against receiving and put-away capabilities, proactively resolving capacity constraints and unit discrepancies.
• Establish and monitor key inbound performance metrics (e.g., on-time receipt rate, dock-to-stock cycle time, unit discrepancy rate) and drive corrective actions through root cause analysis.
• Design and optimize end-to-end inbound processes, including appointment scheduling, receiving workflows, exception handling, and vendor compliance standards.
• Define and formalize inbound rules with S&OP teams, covering lead time standards, shipment prioritization, order consolidation logic, and delivery window requirements.
• Partner with WMS product teams to review, validate, and translate inbound process and rule requirements into system configurations and automation opportunities.
• Participate in cross-functional teams to align on demand plans, process updates, and system enhancements.
• Provide regular inbound performance reporting and strategic recommendations to senior leadership and cross-functional stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level