Fulfillment Operations Technician

Chamberlain Group•Dallas, TX

22h•Onsite

About The Position

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise. This role is in the CPSG Operations function. A successful incumbent is expected to (i) Perform all warehouse tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, and (ii) Assist customers with order pickup; complete deliveries of inventory to customer locations; provide standard customer service functions while managing inbound and outbound product flow for customer accounts. Work independently and collaboratively to meet operational goals and support continuous improvement initiatives.

Requirements

High School Diploma or GED Equivalent
Forklift Certification
3+ years experience in a high volume warehouse environment
Strong attention to detail and commitment to safety and quality
Ability to work independently and manage tasks with minimal supervision
Experience handling specific customer accounts and coordinating logistics
Excellent communication and customer service skills
Basic computer proficiency
Ability to read and write in English
Valid driver's license

Nice To Haves

Yellow Belt Certification
Prior welding/torch experience
Familiar with warehouse management systems
Proficiency in Spanish

Responsibilities

Perform all warehouse tasks in compliance with standard work procedures and company policies
Manage inbound and outbound product flow for assigned customer accounts, ensuring accuracy and timeliness
Efficiently select, package, and dispatch parts in accordance with customer order specifications
Conduct routine cycle counts to support inventory accuracy and maintain optimal stock levels
Assist customers with order pickup and provide delivery support to customer locations
Conduct basic to advanced modifications to customer products per specified requirements
Oversee outbound shipment processes and ensure proper documentation and handling
Respond to incoming telephone inquiries and perform administrative duties as needed
Maintain a clean, safe, and secure working environment by following all safety protocols and company standards
Train team members on warehouse tasks using visual aids and standard procedures
Identify process deviations and report them to supervisors for immediate resolution
Report damage to company equipment or infrastructure to ensure timely repairs and minimize safety risks
Contribute to process improvement efforts to enhance warehouse efficiency and service quality operations
Maintain regular and reliable on-site attendance, and work assigned shifts and schedules, including overtime as required
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed