Fulfillment Manager - B2B

Weezie • Austell, GA

1d • Onsite

About The Position

Weezie is seeking a Fulfillment Manager of B2B to lead all order flows outside our core D2C channel and own the systems and equipment that support our customization operation. This full-time, onsite role is based at our Austell Fulfillment Center and reports to the Director of Operations.

Requirements

• 4-7 years of experience in fulfillment, warehouse operations, logistics, manufacturing, wholesale or retail operations, hospitality, or another fast-paced, process-driven environment
• Strong people leader who builds accountability, coaches performance, and motivates teams to operate at a high level, leading with a "we" over "I" mindset.
• Highly organized and operationally minded, with strong judgment, prioritization, and real-time problem-solving skills across complex workflows.
• Clear, direct communicator who creates alignment, delivers feedback effectively, and stays composed under pressure, fostering a team that assumes the best in each other and operates with a shared, can-do attitude.
• Curious, resilient, and solution-oriented, with high standards for accuracy, compliance, and execution. You take initiative and follow through without waiting to be told, and treat every misstep as a chance to learn.
• Understands the direct connection between operational execution and customer experience, and takes pride in finding ways to deliver the wow in every touchpoint.

Nice To Haves

• experience with key accounts, EDI, or complex customer requirements is a plus.

Responsibilities

• Own the prioritization and on-time fulfillment of all non-D2C order types, including wholesale, key accounts, custom logo, gifting, retail replenishment, and photo shoots, averaging 250+ orders per month and growing rapidly.
• Manage the fulfillment of the custom logo and gifting pipeline from receipt of production-ready files through fulfillment and delivery, ensuring consistent quality and clear handoffs.
• Own key account, wholesale, and EDI compliance, ensuring all packaging, labeling, documentation, and routing guide requirements are met to avoid chargebacks.
• Maintain the SOPs, controls, and quality checks needed to execute specialized order flows accurately and consistently as volume and complexity grow.
• Investigate late orders, defects, chargebacks, and customer-facing errors, identify root causes, and implement corrective actions and durable process improvements to mitigate issue recurrence.
• Own the customization automation’s systems configuration, mappings, exceptions, and issue resolution to keep embroidery and applique production running accurately and efficiently.
• Manage the embroidery and applique machine maintenance program, including preventative maintenance, repairs, parts inventory, and reporting. Minimize downtime through proactive upkeep and swift diagnosis and repair.
• Maintain clear system and equipment documentation, escalation procedures, and cross-training to reduce single points of failure.
• Lead a team of 4-5 skilled specialists through hiring, onboarding, training, coaching, and day-to-day performance management.
• Set clear daily priorities, ownership, objectives, and performance expectations across the team.
• Foster a culture of ownership, direct communication, continuous improvement, policy compliance, and high standards for execution.

Benefits

• Unlimited PTO
• 10 Paid Holidays
• Summer Fridays with a 1 pm close during the summer
• Anniversary gifts, including a $3,000 travel credit after 3 years of service and a 5-week paid sabbatical after 5 years of service
• Medical, Dental, Life, and Vision insurance
• 401(k) plan & Company Match
• Generous Weezie product gift and discount for yourself, friends, and family
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed