Fulfillment Mailroom Team Member

Braille Works•Seffner, FL

1d•Hybrid

About The Position

Fulfillment Team Members are responsible for producing and shipping accurate physical media across print, Braille, audio, and data in alignment with documented standards, client specifications, and assigned priorities. This role is execution-focused, with responsibility for meeting defined productivity, accuracy, and throughput targets while completing work in the correct sequence to support SLAs. Team Members operate production equipment, process materials, and prepare shipments while consistently applying standards and seeking clarification when needed. This role operates within established workflows and does not include ownership of workflow decisions, quality standards, or process design.

Requirements

Strong attention to detail with the ability to produce accurate, high-quality work.
Ability to follow established workflows, procedures, and specifications consistently.
Ability to meet productivity, accuracy, and throughput expectations in a deadline-driven environment.
Ability to manage time effectively, maintain steady work pace, and handle multiple tasks as assigned.
Ability to operate or learn production equipment and systems (print, embossing, mailing equipment).
Comfortable performing repetitive tasks with sustained focus and accuracy.
Basic computer skills including Microsoft Office and production systems.
Effective communication and teamwork skills, with the ability to respond to direction and collaborate across functions.
Demonstrates professionalism, reliability, and a proactive approach to work.
Commitment to data security, confidentiality, and company standards.
Comply with all company policies, procedures, and documented standards.
Protect sensitive and confidential information in accordance with company data protection and security policies.
Adhere to approved data transmission protocols and system usage requirements.
Follow acceptable use standards for technology and internet access to reduce cybersecurity risk.
Maintain physical security controls, including proper badge use and prevention of unauthorized access.
Demonstrate professional, respectful, and work-appropriate conduct at all times.
Adapt to system, workflow, and procedural changes as business needs evolve.
Cooperate with cross-functional support and assist other departments when assigned.
Maintain and continuously develop the technical, interpersonal, and conceptual skills required for the role.
Computer-based skills assessment
Criminal background check and client-required screening
Drug screening (medical exemptions considered in accordance with applicable law)

Nice To Haves

Experience in production, manufacturing, fulfillment, or mailroom environments preferred.

Responsibilities

Produce accurate, high-quality physical materials (print, embossed, burning, and assembled products) in accordance with documented standards and client specifications, and support multiple production functions as needed based on business demand.
Complete assigned work in the designated sequence, including prioritization of rush or time-sensitive jobs to support SLA performance.
Inspect and verify work for accuracy, completeness, and compliance prior to release or shipment, ensuring adherence to company standards and client requirements.
Perform fulfillment and shipping functions, including sorting, packaging, labeling, and preparing materials for distribution in accordance with postal regulations and company procedures.
Meet established productivity, accuracy, and quality standards as defined in departmental performance metrics.
Meet established productivity, accuracy, and throughput expectations as defined by departmental performance metrics.
Follow established workflows, systems, and instructions consistently; seek clarification when needed and promptly escalate issues impacting quality, productivity, equipment, or deadlines.
Support additional hours as needed to meet client delivery commitments and service level agreements (SLAs), based on business demand.