Fulfillment Lead

Good Day Farm•Harvey, LA

3d•Onsite

About The Position

The Fulfillment Lead works with and leads the Fulfillment Techs to prepare products, place them within the shipping and staging area, and track deliveries and related invoices. This role involves meeting 30-60-90 day expectations, printing orders from the E-commerce Platform, running Fulfillment in Infoplus, and leading the team to meet and exceed goals. The lead must have a strong comprehension of metrics, the Daily Input Report, and the Attainment Report, and their impact on the business. They will also enforce company policies, document coaching sessions, and combine/organize LeafLink invoices. Key responsibilities include tracking delivery add-ons, updating invoice statuses, checking manifests for completion, preparing products for sale (including label verification and packaging), physically pulling and staging products, tracking all UINs and Test Batch IDs, locating Test Batch IDs for products, downloading digital files and building dispensary files, overseeing digital product transfer within Metrc/BioTrack THC, performing final quality checks, organizing products for shipping, communicating compliance issues, confirming COA accuracy, and ensuring product names match strain names in the state tracking system. The role also involves assisting with other assigned projects and duties, and utilizing material handling equipment like pallet jacks, WAVs, or forklifts. Other duties as assigned.

Requirements

Must be able to pass a background check
Must be able to communicate effectively and professionally with other team members and leadership
Ability to accurately track inventory and create reports
Ability to organize, multitask, and prioritize
Mathematical aptitude, ensuring strong attention to detail and data
Must perform under high-pressure situations
Ability to work in a fast-paced environment and handle high-stress situations
Self-Motivated
Excellent organizational skills
Ability to stay focused
Positive attitude and strong work ethic
Must be a team player with a “can-do” attitude
Available to work weekends and holidays as needed
Reliable transportation
Must be able to communicate effectively and professionally within the cross-functional company teams
High School Diploma or equivalent
Computer and inventory systems experience required
Must be able to lift and carry up to 50 pounds
The ability to respond quickly to sounds
The ability to move safely over uneven terrain or in confined spaces
The ability to see and respond to dangerous situations
The ability to wear personal protective gear correctly most of the day
The ability to sit or stand for up to 12 hours at a time
The ability to work in bright/hot/humid conditions
The ability to work in low-light situations
Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity
Exposure to limited hazardous chemicals

Nice To Haves

Cannabis Experience (Preferred)
Inventory/warehouse/Distribution experience strongly preferred

Responsibilities

Meet all 30-60-90 Day Expectations
Print orders from the E-commerce Platform and Run Fulfillment in Infoplus (If necessary)
Lead the team to meet and exceed goals when not in the presence of a supervisor or manager
Access and comprehend the Attainment Report, and its impact on the overall business
Enforce company policies and procedures
Document on-the-spot coaching sessions with team members, and communicate documented coaching with supervisor & manager
Combine and organize final LeafLink (sales platform) invoices based upon the vault’s planogram
Track any delivery add-ons that must be fulfilled for the next day’s shipment
Update the digital ‘Status’ of LeafLink invoices as needed throughout the fulfillment process
Check all manifests/products staged for delivery for completion before placement on the delivery van
Prepare all products for sale, including verification of labels/tamper seals for compliance, packaging, etc., in accordance with ABC regulations and in-house policies when needed
Physically pull and place products within the vault staging area
Track all information (UIN up to the final stage of sale)
Track all UINs and Test Batch IDs (Steephill and F.A.S.T.)
Locate each Test Batch ID for all products going to each Dispensary
Download digital files and build each dispensary's file for the final transaction email
Oversee that the product has been digitally transferred to the appropriate ‘room’ within Metrc/BioTrack THC
Perform a final quality check of all orders before the Fulfillment Supervisor/Manager begins the manifest and invoice process
Place all products physically for each dispensary within our shipping/staging area
Keep all products organized and separated for each dispensary and the delivery team to accurately load onto the delivery vans
Communicate any potential compliance issues before an order is fulfilled to the manager
Confirm the accuracy of COAs
Confirm within our state’s tracking system that the product name coincides with the strain name listed
Assist with any other projects/vault/delivery duties that are assigned by the manager
Utilize pallet jacks, WAV, forklift or other material handling equipment to move inventory efficiently
Perform other duties as assigned