Fulfillment Lead - Romeoville, IL

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2d•Onsite

About The Position

Ro is a direct-to-patient healthcare company focused on delivering the easiest, most effective care possible. Ro is the only company offering nationwide telehealth, labs, and pharmacy services through its vertically integrated platform. Since 2017, Ro has assisted millions of patients across the United States. Ro is recognized as a top workplace in Health Care, New York, and for Women and Parents, receiving over 20 honors since 2021. The Fulfillment Lead will oversee the daily operations of the pharmacy fulfillment team, managing pharmacy technicians through training, coaching, and performance oversight to ensure adherence to operational standards. This role involves supporting accurate and timely fulfillment of medications, fostering a culture of quality, safety, and efficiency, and working with pharmacy automation equipment. The lead will collaborate with pharmacy leadership on continuous improvement initiatives, ensure compliance, and maintain readiness for inspections. This position is crucial for the fulfillment operation and delivering a high-quality patient experience at our Romeoville, Illinois location. This is a full-time role.

Requirements

Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe upon hire
High school diploma or equivalent required
Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high-volume environment, including experience conducting performance evaluations, coaching employees, and managing daily performance within the operation
Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
Empathy, patience, and professionalism in interactions with both patients and team members
Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations
Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
Comfort working with pharmacy automation equipment and technology-driven workflows
A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments

Responsibilities

Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
Support additional operational tasks and responsibilities as assigned by pharmacy leadership