Operations Supervisor - Romeoville, IL

Ro•Romeoville, IL

22h•Onsite

About The Position

Ro is a direct-to-patient healthcare company focused on delivering the easiest, most effective care possible through its nationwide telehealth, labs, and pharmacy services. This role oversees the daily operations of the pharmacy fulfillment team, managing pharmacy technicians, providing leadership through training, coaching, and performance oversight. The position ensures adherence to operational standards, accurate and timely fulfillment of medications, and fosters a culture of quality, safety, and efficiency. A key responsibility involves working with pharmacy automation equipment to streamline operations and ensure optimal system performance. The role also contributes to continuous improvement by identifying and implementing workflow enhancements, ensuring compliance, and maintaining readiness for inspections. This position is crucial for the success of the fulfillment operation and for delivering a seamless, high-quality patient experience. This posting is for the Romeoville, Illinois location and is a full-time role.

Requirements

Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe upon hire.
High school diploma or equivalent required.
Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high-volume environment, including experience conducting performance evaluations, coaching employees, and managing performance issues.
Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment.
Empathy, patience, and professionalism in interactions with both patients and team members.
Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations.
Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance.
Comfort working with pharmacy automation equipment and technology-driven workflows.
A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving.
Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments.

Responsibilities

Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture.
Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence.
Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity.
Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines.
Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate.
Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly.
Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume.
Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures.
Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements.
Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations.
Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands.
Support additional operational tasks and responsibilities as assigned by pharmacy leadership.