Fulfillment Department Supervisor

Lowe's Companies, Inc.•Wilmington, NC

6d•Onsite

About The Position

This role involves leading and developing a team within the Fulfillment Department to ensure efficient and accurate order completion for various order types including Pickup, Curbside, Install, Gig, and Delivery. The supervisor will be responsible for monitoring key performance indicators, resolving customer issues, and ensuring a safe working environment. Additionally, the role requires operating and maintaining certification for powered equipment and potentially serving as the Manager-on-Duty.

Requirements

High School diploma or GED
3-5 Years of retail, operations, or fulfillment experience
1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
1-2 Years Excellent problem-solving and decision-making abilities.
1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)
Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
Basic skills to use technology such as smartphone and other general computer equipment.
Ability to look, listen and to communicate verbally with others.
Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Nice To Haves

1-2 Years Working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Responsibilities

Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
Resolve escalated customer issues and operational challenges quickly and effectively.
Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
Participate in picking, staging, and fulfilling activities as needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.
Obtain certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck if not already certified.