Fulfillment Coordinator

OFD Foods, LLC • Tangent, OR

5d • Onsite

About The Position

The Fulfillment Coordinator is a champion of safety and operational excellence. This role directs daily warehouse activities to ensure all outbound orders are accurately picked, stickered, counted, verified, secured, and prepared for shipment. This role supports efficient workflow execution and ensures every shipment meets or exceeds customer requirements for accuracy, quality, and timeliness.

Requirements

• Generally, a minimum of three (3) years of experience in Fulfillment operations, with a high school diploma or equivalent.
• Strong background in data entry and general computer applications.
• Ability to work independently while effectively leading a team.
• Knowledge of warehouse best practices, including picking methods and inventory rotations.
• Familiarity with OSHA safety standards and requirements for warehouse environments.
• Strong communication and cross collaboration skills.
• Ability to train, mentor, and develop team members.
• Ability to troubleshoot order routing or system errors and escalate issues appropriately.
• Ability to obtain OFD Foods forklift certification required within 3 months (on-the-job training provided).

Nice To Haves

• Experience using an ERP system preferred.
• Experience with EDI (Electronic Data Interchange) order processing preferred (SPS Commerce system).
• Familiarity with various warehouse management systems is preferred.

Responsibilities

• Prioritize personal and food safety as the highest objective, modeling safe behavior and actively leading the team in achieving company safety goals.
• Provide clear daily direction and coaching to employees supporting Order Fulfillment to ensure safe, accurate, and consistent workflow execution.
• Oversee and train staff in a wide range of warehouse functions, including transporting, storing, receiving, shipping, and preparing food and non-food products, equipment, and materials.
• Perform and support all tasks related to receiving, picking, packing, loading, and shipping orders while ensuring team pick-rate expectations are met.
• Process and oversee small-parcel, international, and hazmat shipments using required specialized software and procedures.
• Ensure shipments requiring special handling (e.g., SPS/EDI transactions and customer-specific coding or labeling) are completed accurately, along with all necessary documentation.
• Identify and reduce sources of shipment errors, including mispicks, mis-ships, and incorrect routing.
• Oversee and perform kitting, rework, and repack operations as required within the Distribution Center.
• Utilize the current ERP system, M3, to investigate inventory and allocation discrepancies and support accurate stock management.
• Utilize the current ERP system, M3, to monitor and prioritize order picking, ensuring shipments leave by the expected ship date.
• Collaborate effectively with DC Transportation Specialists, Clerks, and Carriers to ensure smooth operations and timely shipments.
• Communicate cross-functionally with Customer Service, Quality Assurance, Marketing, and other teams across the organization.
• Support additional tasks or assignments in other functional areas as directed by the Order Processing Supervisor or Distribution Center Manager.
• Maintain warehouse conditions that meet or exceed USDA/FDA and customer-specific requirements, ensuring compliance and audit readiness.
• Demonstrate regular and reliable attendance on a full-time basis.
• Exhibit professional behavior with internal and external business associates that reflects positively on the company and aligns with company policies and practices.
• Embody OFD's cultural values and align daily actions with department and company culture.

Benefits

• Customize your healthcare coverage: including medical, dental, and vision options to fit your needs.
• Choose an FSA or HSA for extra flexibility.
• Plan for your future: enroll into our 401(k) with employer match and immediate vesting.
• Life and disability insurance to keep you and your loved ones protected.
• Pet insurance for your four-legged family members.
• Enjoy paid company holidays, PTO and sick time
• Join us in making a difference with community support opportunities.
• Unlock exclusive employee discounts and special savings on Mountain House product.
• Earn bonuses for referring awesome new team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED