Fulfillment Coordinator

Fleetworthy•Albany, NY

2d•Onsite

About The Position

The Fulfillment Coordinator efficiently processes complex transponder orders to meet the needs of our customers in a fast-paced team environment. This role involves identifying and working with other departments to ensure transponders are readily available for shipping. The coordinator will develop a thorough understanding of various device types, receive and assign inventory, complete shipment preparation, and maintain supplies and organization within the processing area. Responsibilities also include company-wide mail distribution, operating mail machines, managing recycling bins, greeting shipping carriers, processing returns, managing customer orders through specific systems, closing out shipping carrier accounts, conducting time collection for efficiency reviews, updating SOPs, and seeking process improvements.

Requirements

Prior experience working in a fulfillment/order processing environment is helpful.
Computer proficiency (MS Office – Excel, Word, and Outlook).
Ability to work independently and with a team in a dynamic and fast-paced environment.
Consistently works toward building and maintaining a cohesive team environment.
HS diploma/GED.
Consistently demonstrate Bestpass Values and Competencies.

Responsibilities

Develops a thorough understanding of various device types used within department.
Receives inventory and assigns to appropriate accounts utilizing bar code scanner or transponder reader.
Completes shipment prep work: stickering, casing, and adhesives.
Continuously maintains supplies, inventory, cleanliness, and organization within processing area and storage room.
Company-wide mail distribution.
Operates USPS Neopost metered mail machine operation.
Weekly recycling bin placement and retrieval.
Greet shipping carriers to accept delivery & pick-ups.
Processes returns: Transponder op-te• Dst, De-casing, cleaning, applying adhesive, restocking returned transponders, removal of transponders from client accounts, and external customer email communications.
Processes assigned customer transponder orders using Bestpass Account Management System (BPAM) and enhanced Mailing Shipping (EMS) Neopost system.
Mid-day and end-of-day shipping carrier account closeout (UPS & USPS).
Conduct periodic time collection of tasks for efficiency and capacity reviews by management.
Update SOPs related to position as applicable.
Continually seek process improvement and efficiencies; communicate ideas & suggestions.