Fulfillment Coordinator

Fleetworthy•Albany, NY

About The Position

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com. The Fulfillment Coordinator efficiently processes complex transponder orders to meet the needs of our customers in a fast-paced team environment. This is achieved by identifying and working with other departments to ensure our transponders are readily available for shipping.

Requirements

Prior experience working in a fulfillment/order processing environment is helpful.
Computer proficiency (MS Office – Excel, Word, and Outlook).
Ability to work independently and with a team in a dynamic and fast-paced environment.
Consistently works toward building and maintaining a cohesive team environment.
HS diploma/GED.
Consistently demonstrate Bestpass Values and Competencies.

Responsibilities

Develops a thorough understanding of various device types used within department.
Receives inventory and assigns to appropriate accounts utilizing bar code scanner or transponder reader.
Completes shipment prep work: stickering, casing, and adhesives.
Continuously maintains supplies, inventory, cleanliness, and organization within processing area and storage room.
Company-wide mail distribution.
Operates USPS Neopost metered mail machine operation.
Weekly recycling bin placement and retrieval.
Greet shipping carriers to accept delivery & pick-ups.
Processes returns: Transponder op-te Dst, De-casing, cleaning, applying adhesive, restocking returned transponders, removal of transponders from client accounts, and external customer email communications.
Processes assigned customer transponder orders using Bestpass Account Management System (BPAM) and enhanced Mailing Shipping (EMS) Neopost system.
Mid-day and end-of-day shipping carrier account closeout (UPS & USPS).
Conduct periodic time collection of tasks for efficiency and capacity reviews by management.
Update SOPs related to position as applicable.
Continually seek process improvement and efficiencies; communicate ideas & suggestions.