Lindon Fulfillment Center Supervisor

doTERRA•Lindon, UT

1d•Onsite

About The Position

The Fulfillment Supervisor leads and motivates fulfillment associates while ensuring customer orders are picked, packed, and shipped accurately and on time. This role is hands-on and accountable for daily fulfillment execution, productivity, quality, and safety within dōTERRA’s Fulfillment Center.

Requirements

High School Diploma or equivalent.
English language proficiency (other languages a plus but not required).
2+ years of experience supervising fulfillment or distribution operations.
Working knowledge of Warehouse Management Systems (WMS).
Experience operating or overseeing powered industrial equipment (forklifts, etc.)
Experience training, coaching, and developing hourly associates.
Strong understanding of fulfillment operations, order accuracy, safety, and productivity metrics.
Solid leadership, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office tools.
Able to lift up to 50 lb. and standing for at least 8 hours.
Natural sense of urgency with a competitive, results-driven mindset.
Continuous improvement mentality with a bias toward action.
Strong organizational and time management skills, with consistent punctuality.

Nice To Haves

4+ years of College Degree preferred.
Experience with warehouse automation systems preferred.
Experience with continuous improvement initiatives preferred.
Experience with supply chain management preferred.
Lean/Six Sigma Certified preferred.
Project Management experience preferred.

Responsibilities

Supervise fulfillment associates and daily outbound operations.
Lead by example through “managing by walking around” and working side-by-side with associates.
Manage, evaluate, and report on fulfillment productivity, quality, and labor efficiency.
Make personnel decisions including hiring, training, coaching, and corrective action.
Motivate team members to stay engaged, meet goals, and improve performance.
Ensure fulfillment processes support on-time shipment and order accuracy.
Develop, implement, and enforce safety procedures within the fulfillment area.
Delegate work, set clear expectations, and hold associates accountable to deadlines.
Apply Lean, Six Sigma, and 5S principles to improve flow, reduce waste, and increase throughput.
Drive continuous improvement and support strategic process and system decisions.
Coordinate picking, packing, staging, and shipping activities to meet volume demands.
Maintain accurate records, reports, and required documentation.
Partner with Inventory, Inbound, Shipping, and other departments to ensure smooth product flow.
Perform daily area walks to verify cleanliness, organization, safety, and readiness.
Ensure compliance with health, safety, and company standards.
Promote department goals and company initiatives with urgency and ownership.
Act as an ambassador of dōTERRA culture and leadership expectations.
Verify outbound orders, documentation, and shipments for accuracy and completeness.