Fulfillment Center Manager – Inbound

Encompass Supply Chain Solutions•Lawrenceville, GA

9h•Onsite

About The Position

As one of the nation’s largest suppliers of appliance and HVAC parts, Encompass believes in building a team that feels more like family. They serve both businesses and consumers through their B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, they are part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space. They prioritize customer service, enthusiasm, integrity, and the courage to embrace change, all while keeping safety at the heart of everything they do. They are interested in passionate people with fresh ideas from different backgrounds to foster growth, innovation, and a safe, supportive workplace. They are recognized for their growth and innovation and seek driven team players ready to go the extra mile to maintain a culture where safety and excellence go hand in hand.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred; equivalent work experience accepted.
5 + years of leadership experience in a distribution or fulfillment center environment, with a focus on inbound operations.
Proven ability to lead, motivate, and develop high-performing teams in a fast-paced environment.
Strong knowledge of warehouse management systems (WMS) and Microsoft Office Suite.
Excellent communication, problem-solving, and organizational skills.
Proficient in English (verbal and written).
Reliable, enthusiastic, and committed to team success.
Comfortable working in varying warehouse temperatures and conditions.
Availability to work extended hours, evenings, and weekends based on operational demands.

Nice To Haves

Experience with process improvement methodologies (e.g. Lean, Six Sigma) is a plus.

Responsibilities

Manage, train, and develop inbound supervisors, leads, and team members to achieve operational goals.
Create a positive, team-oriented culture of accountability, safety, and continuous improvement within the inbound department.
Monitor labor allocation and adjust staffing to meet volume and productivity targets.
Champion organizational change initiatives by clearly communicating vision, purpose, and expected outcomes to team members.
Oversee the receiving, unloading, inspection, and put-away processes for all inbound shipments including customer returns.
Ensure all products are accurately received into inventory systems and staged for processing or storage efficiently.
Collaborate with Inventory Control to resolve discrepancies and maintain inventory accuracy.
Operate pallet jacks, forklifts, or other warehouse equipment as needed.
Ensure all safety policies, procedures, and standards are followed within the inbound department.
Maintain compliance with company policies and regulatory requirements (OSHA, etc.).
Analyze inbound operations performance data to identify trends and areas for improvement.
Drive initiatives that enhance productivity, reduce costs, and optimize inbound workflows.
Coordinate with outbound, inventory, quality assurance, transportation, and procurement teams to ensure seamless operations.
Communicate effectively with corporate teams, vendors, and carriers to resolve inbound-related issues.
Monitor and report on key inbound metrics, including receiving productivity, dock-to-stock cycle time, and inbound accuracy.
Implement corrective actions to address performance gaps.

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with match
Employee assistance programs
Paid time off
Paid holidays
Paid parental leave
Professional development opportunities
Team member appreciation events and recognition programs
Casual dress code
Team Member discounts on merchandise plus a variety of other cool special deals with our suppliers.