Fulfillment Center Inventory Control & Quality Assurance Manager

Encompass Supply Chain Solutions • Lawrenceville, GA

5d • Onsite

About The Position

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list. Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for three consecutive years in 2020, 2021, and 2022. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! We're opening a brand-new facility with 40,000 sq ft of office space and 380,000 sq ft of distribution center space. The facility is equipped with miles of brand-new conveyor and a goods-to-person picking system. The ICQA Manager is responsible for leading all inventory control and quality assurance functions within a Parts Town fulfillment center. This role ensures high levels of inventory accuracy, process compliance, and operational quality through disciplined execution, data-driven decision-making, and continuous improvement. The ICQA Manager directly leads on-site ICQA teams and partners cross-functionally with Operations, Finance, and Supply Chain to identify discrepancies, resolve root causes, and improve overall network performance.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 5-8+ years of experience in warehouse, fulfillment, distribution, or supply chain operations.
• 2-4+ years of experience leading hourly teams in an operational environment.
• Experience with inventory control, quality assurance, operations compliance, or related functions.
• Proficiency with warehouse management systems (WMS), Microsoft Excel, and operational reporting.
• Ability to work in a fast-paced fulfillment center environment and manage competing priorities.

Responsibilities

• Own inventory accuracy metrics, including record accuracy, shrink, and adjustment rates.
• Manage and execute cycle count programs, including daily, weekly, and ad hoc counts.
• Ensure timely reconciliation of inventory discrepancies and alignment between physical inventory and system records.
• Identify systemic inventory issues and implement corrective actions that prevent recurrence.
• Establish, monitor, and enforce quality standards across inbound, storage, picking, packing, and outbound processes.
• Track defect rates and lead initiatives to reduce errors, including mispicks, mis-ships, damages, overages, shortages, and discrepancies.
• Partner with Operations to improve process consistency, customer outcomes, and operational reliability.
• Supervise, coach, and develop ICQA analysts, coordinators, and associates.
• Set daily and weekly priorities aligned to site goals, production needs, and inventory accuracy targets.
• Provide performance management, feedback, and ongoing development for hourly team members.
• Lead daily stand-ups and clearly communicate expectations, priorities, and performance results.
• Analyze operational and inventory data to identify trends, root causes, and performance gaps.
• Develop and maintain reporting on key ICQA metrics, including accuracy, defects, count completion, and audit results.
• Standardize best practices across shifts and work areas to sustain improvements.

Benefits

• Safety Shoes reimbursement program
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Holiday pay and opportunities for overtime
• Referral Bonus Program
• Forklift training programs
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• Health insurance
• 401k/401k match
• Employee assistance programs
• Time away

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree