Full Time - Fulfillment Associate - Day
About The Position
The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time while keeping staging areas clean, organized, and safe. The role provides excellent customer service by selecting high-quality items, validating orders, answering questions, and connecting customers with the appropriate associates when needed. The associate operates powered equipment—including a counterbalance forklift, order picker, and narrow aisle reach truck—while maintaining required certification and following safety requirements. The role also supports inventory accuracy using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks. Additional administrative, maintenance, and readiness tasks may include audits, order follow-ups, and locker management. Associates promptly report safety or theft concerns and may be assigned other duties to support business needs.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Certification for counterbalance forklift, order picker, and narrow aisle reach truck; certification must be obtained if not already held.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time.
- Keep staging areas clean, organized, and safe.
- Choose high-quality items, validate orders, answer customer questions, and connect customers with the right associates when needed.
- Operate powered equipment and follow all safety requirements.
- Use the Orders App, maintain SIMS compliance, and partner with leadership to resolve short picks.
- Complete administrative, maintenance, and readiness tasks, including audits, order follow-ups, and locker management.
- Promptly report safety or theft concerns.
- Achieve daily responsibilities with a customer-first mindset and strong communication and teamwork.
- Perform other duties as assigned to support business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
