Full Time - Fulfillment Associate - Day
About The Position
The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time while keeping staging areas clean, organized, and safe. The role provides customer service by selecting high-quality items, validating orders, answering questions, and directing customers to appropriate associates when needed. The associate operates powered equipment and maintains required certifications, follows safety requirements, supports inventory accuracy using the Orders App and SIMS processes, and works with leadership to resolve short picks. The role also includes administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, as well as promptly reporting safety or theft concerns. Other duties may be assigned to support business needs.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Certification for a counterbalance forklift, order picker, and narrow aisle reach truck is required; certification must be obtained if not already held.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, lawn, or garden.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.
Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time.
- Keep staging areas clean, organized, and safe.
- Select high-quality items, validate orders, answer customer questions, and connect customers with the appropriate associates when needed.
- Operate powered equipment and maintain required certification for a counterbalance forklift, order picker, and narrow aisle reach truck.
- Follow all safety requirements.
- Use the Orders App and maintain SIMS compliance to support inventory accuracy.
- Partner with leadership to resolve short picks.
- Complete audits, order follow-ups, locker management, and other administrative, maintenance, and readiness tasks.
- Report safety or theft concerns promptly.
- Complete daily responsibilities with a customer-first mindset and strong communication and teamwork.
- Perform other duties as assigned to support business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
