Part Time - Fulfillment Associate - Flexible

Lowe's Home Centers•Springfield, MA

19h

About The Position

The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time while keeping staging areas clean, organized, and safe. The role provides excellent customer service by selecting high-quality items, validating orders, answering questions, and connecting customers with the right associates when needed. The associate operates powered equipment and maintains required certification, follows safety requirements, supports inventory accuracy using the Orders App and SIMS compliance, and partners with leadership to resolve short picks. The position also involves administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, as well as promptly reporting safety or theft concerns. Associates are expected to carry out daily responsibilities with a customer-first mindset, strong communication, and teamwork; other duties may be assigned to meet business needs.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Required certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; certification must be obtained if not already held.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Pick, stage, inspect, and fulfill customer orders accurately and on time.
Keep staging areas clean, organized, and safe.
Select high-quality items, validate orders, answer customer questions, and connect customers with appropriate associates when needed.
Operate powered equipment and maintain required certification while following safety requirements.
Use the Orders App, maintain SIMS compliance, and partner with leadership to resolve short picks.
Complete audits, order follow-ups, locker management, and other administrative, maintenance, and readiness tasks.
Promptly report safety or theft concerns.
Complete daily responsibilities with a customer-first mindset and strong communication and teamwork.
Perform other duties as assigned to support business needs.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Potential discretionary benefits, subject to eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.