Fulfillment Associate
Wolters Kluwer•Glendale, CA
•Onsite
About The Position
Wolters Kluwer’s FCC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management, you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry-level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.
Requirements
- High school diploma or equivalent required
- Ability to accurately prepare, scan, and track documents
- Comfort learning and using internal systems, tools, and dashboards
- Strong attention to detail and quality focus
- Ability to meet productivity, quality, and timeliness metrics
- Sound judgment in identifying and escalating issues
- Strong teamwork and internal customer service skills
- Professional communication and time-management abilities
- Ability to lift up to 30 lbs
Nice To Haves
- Additional education in legal/operations workflows preferred
- Experience in document processing, administrative operations, or records management preferred
- Knowledge of Service of Process procedures (preferred)
- Proficiency with scanning equipment and workflow systems
Responsibilities
- Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider
- Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
- Collaborate directly with internal customers to deliver timely and accurate service of process
- Identify issues requiring escalation and route them to the appropriate support or resolution teams
- Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
- Adhere to Service of Process standard operating procedures and compliance requirements
- Consistently meet established productivity, quality, and timeliness performance metrics
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
