Full Time - Fulfillment Associate - Day

Lowe's Companies, Inc.•Jefferson City, MO

About The Position

The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time. The role keeps staging areas clean, organized, and safe, provides excellent customer service, and uses powered equipment in accordance with safety requirements. The associate supports inventory accuracy and completes administrative, maintenance, and readiness tasks, while working with leadership and other associates to resolve issues. Other duties may be assigned to support business needs.

Requirements

  • At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • At least 6 months of experience using common retail technology, such as smartphones and tablets.
  • Certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; certification must be obtained if not already held.

Nice To Haves

  • High school diploma or GED.
  • At least 6 months of retail experience.
  • At least 6 months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
  • At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

  • Pick, stage, inspect, and fulfill customer orders accurately and on time.
  • Keep staging areas clean, organized, and safe.
  • Choose high-quality items, validate orders, answer customer questions, and connect customers with appropriate associates when needed.
  • Operate powered equipment and maintain required certifications while following safety requirements.
  • Use the Orders App, maintain SIMS compliance, and partner with leadership to resolve short picks.
  • Complete audits, order follow-ups, locker management, and other administrative, maintenance, and readiness tasks.
  • Promptly report safety or theft concerns.
  • Perform daily responsibilities with a customer-first mindset and strong communication and teamwork.
  • Perform other duties as assigned to support business needs.
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