Fulfillment Associate - Corporate, Registered Agent Services

Wolters Kluwer•Wilmington, DE

3d•Onsite

About The Position

Wolters Kluwer's CT Corporation, established in 1892, prioritizes customer focus and accountability for delivering results. The company fosters a culture of diverse talent growth and internal promotion. As a Fulfillment Associate, Corporate, you will report to the Manager, Fulfillment and work onsite in Wilmington, DE. Your role will involve managing the receipt and examination of legal notices and filings according to corporate statutes, laws, and regulations for U.S. states and globally. You will collaborate with service teams to assist clients. The company seeks positive, accountable individuals committed to self-development. This position offers a Monday-Friday schedule, full benefits, matching 401k, PTO, and career advancement opportunities. The specific work schedule is 12:00 PM to 9:00 PM.

Requirements

High School diploma or equivalent.
1 year customer service experience.
Good typing skills (30 wpm).
Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
Experience working with a variety of computer software and spreadsheets.
Must be able to work a 12:00 PM-9:00 PM schedule.

Nice To Haves

Some college education.
Experience in retail, hospitality, or office environment.

Responsibilities

Fulfill orders for internal and external customers by scanning and processing documents for the purpose of business entity creation (Corporation, LLC, etc.).
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and internal teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.