Fulfillment Associate - Document Management & Processing

Wolters Kluwer • New York City, NY

1d • Onsite

About The Position

Wolters Kluwer’s CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management & Processing, you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry-level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.

Requirements

• Reconciliation and balancing to account for all SOP volume received daily
• Typing a minimum of 30-40 wpm
• Document processing and records management
• Strong attention to detail and accuracy
• Proficiency with scanning equipment and workflow systems
• Ability to learn and navigate internal tools and dashboards
• Problem identification and escalation judgment
• Collaborative teamwork and internal customer service skills
• Time management and ability to meet performance metrics
• Clear verbal communication and professional interpersonal skills
• High school diploma or equivalent required
• Team Office/mail-room experience required
• Ability to accurately prepare, scan, and track documents
• Comfort learning and using internal systems, tools, and dashboards
• Strong attention to detail and quality focus
• Ability to meet productivity, quality, and timeliness metrics
• Sound judgment in identifying and escalating issues
• Ability to work independently in a fast-paced and changing environment
• Strong teamwork and internal customer service skills
• Professional communication and time-management abilities
• Ability to lift up to 30 lbs

Nice To Haves

• Knowledge of Service of Process procedures
• additional education in legal/operations workflows or customer service preferred
• Experience in document processing, administrative operations, or records management preferred

Responsibilities

• Receiving legal documents (via process served, certified, regular mail, courier, etc.), sorting, prepping, batching, and scanning documents received
• Reconciliation and balancing to account for all SOP volume received daily
• Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
• Collaborate directly with internal customers to deliver timely and accurate service of process
• Identify issues requiring escalation and route them to the appropriate support or resolution teams
• Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
• Adhere to Service of Process standard operating procedures and compliance requirements
• Consistently meet established productivity, quality, and timeliness performance metrics

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED