Document Processing Lead
NetVendor•Tualatin, OR
•Onsite
About The Position
We are looking for a Processing Lead to serve as a subject matter expert and provide guidance, mentorship, and technical leadership to our document processing team. In this role, you will act as a go-to resource for our team of document processors, sharing expertise and best practices while helping to maintain operational excellence. This position requires strong communication and coaching abilities to guide team members through complex processes and ensure consistent, high-quality output.
Requirements
- Attention to Detail: Ability to identify errors and discrepancies in documents, ensuring precision and accuracy.
- Strong Communication Skills: Excellent written communication for effective interaction with internal teams and external partners.
- Organized & Efficient: Able to manage multiple tasks and projects concurrently, ensuring deadlines are met.
- Technical Proficiency: Basic computer skills, including familiarity with keyboarding, 5-key pad, and Adobe applications.
- Teamwork & Independence: Able to work both collaboratively in a team environment and independently with minimal supervision.
- Repetitive Task Handling: Comfort and consistency in performing repetitive tasks without compromising quality.
Nice To Haves
- Experience with Optical Character Recognition (OCR) programs is a plus.
- Basic understanding of insurance documentation is preferred, but not required. Willingness to learn is essential.
Responsibilities
- Handle escalations from the Customer Service Supervisors, Leads, and Reps
- Provide support, training, and guidance for team members to ensure effective and efficient document processing
- Manually process and upload documents while maintaining accuracy
- Collaborate with agents, vendors, property managers, customer service representatives and account managers to resolve document-related issues
- Adapt to evolving document processing needs and handle additional responsibilities as assigned
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA
- Long- and short-term disability insurance
- Company-paid standard life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
