Fulfillment and Returns Specialist

GPS Insight•Scottsdale, AZ

About The Position

The Fulfillment and Returns Specialist helps to ensure timely and accurate shipments of hardware to customers along with ensuring all shipments of outgoing and incoming orders/RMAs are handled and processed with accuracy and efficiency. Good candidates should have excellent technical skills and strong verbal and written communication skills. The candidate should be able to adapt quickly to product changes, be capable of a high level of customer service, utilize online software programs and CRM tools, and be able to work well in a team environment.

Requirements

Prior work history in fulfillment, customer technical support or advance clerical positions
Previous history/knowledge of UPS, FedEx, and other carriers for parcel shipping
Able to prioritize and organize efficiently
Ability to use Microsoft Office applications
Excel, MS Word, OneNote
A clear understanding of maintaining inventory through an inventory management system
A passion for taking care of internal and external customer/contacts
A strong desire for accuracy and efficiency
Accurate and fast typing speed
Ambitious, self-motivated, goal-oriented, and extremely driven
Excellent written/verbal communication and customer relationship skills
A work ethic based on dedication to the company and its mission
An eagerness to learn new business, procedures, and process with a drive for promotion
Must be willing to work overtime as needed
Must be able to walk or stand up to 5 hours a day
Must have the ability to lift up to 50 pounds

Responsibilities

Execute order fulfillments of GPS devices, GPS-related hardware, and other miscellaneous parts that help to complete the product
Responsible for updating device firmware, scripting, and other applicable updates to ensure proper functionality prior to shipping
Ensure orders are shipped to the correct customer location
Achieve customer satisfaction through fast, accurate order completion
Assist in the receiving of new inventory
Assist with inventory control through periodic counts and weekly, quarterly, and yearly inventory reviews
Assist with the organization and rotation of inventory to ensure First-In First-Out controls
Process return authorization orders in an efficient and accurate manner
Escalate warranty issues to improve customer satisfaction with product
Provide feedback to improve processes for increasing overall team and customer satisfaction
Learn quickly and use skills to solve problems efficiently
Escalate unresolved issues as required; maintain ownership of issues through to resolution
Process and assess all returned hardware
Manage the flow of returned hardware to the proper channels
Assist with internal and external contacts in regards to shipping inquiries, special requests, and other related tasks for shipments in progress