Seasonal Fulfillment and Receiving Support Associate, Manhattan Beach

Macy's•Manhattan Beach, CA

1d•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. You also help keep the stockroom and sales floor operating efficiently and interact with customers by greeting them, resolving issues, and delivering orders with care. Your attention to detail, teamwork, and commitment to operational excellence contribute to customer satisfaction and store performance. Daily work includes preparing for the day, receiving and tagging merchandise, organizing the stockroom, and fulfilling orders. You greet and assist customers, resolve issues, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. You also share Loyalty program benefits, help customers complete their shopping experience, and organize the stockroom at the end of the day. Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve customer orders from back-of-house storage.
Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
Deliver orders curbside and provide helpful customer interactions.
Greet customers, listen to their needs, and resolve issues.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share Loyalty program benefits and help customers complete their shopping experience.
Complete orders and organize the stockroom to prepare for the next day.
Collaborate with colleagues to support store operations and achieve sales and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.