About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and customer service. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering curbside orders; and monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. The associate helps maintain an efficient stockroom and sales floor and interacts with customers by greeting them, resolving issues, and delivering orders with care. The work also includes tagging merchandise, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Associates organize the stockroom, complete orders, and help prepare the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Willingness to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to team dynamics.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Receive, tag, organize, and restock merchandise while maintaining inventory accuracy.
  • Pick, pack, and retrieve customer orders from back-of-house storage.
  • Monitor alerts and complete Buy Online Pickup In-Store orders on time.
  • Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
  • Maintain the sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
  • Organize the stockroom, complete orders, and prepare the team for the next day.
  • Support sales goals, share Loyalty program benefits, and contribute to positive customer experiences.
  • Collaborate with colleagues and support store operations.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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