Seasonal Fulfillment and Receiving Support Associate, Chapel Hills
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. Tasks include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to ensure Buy Online Pickup In-Store orders are ready on time; and keeping the stockroom and sales floor running efficiently. The role also includes customer-facing service, such as greeting shoppers, listening and resolving issues, and delivering curbside orders with care. Colleagues help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They share Loyalty program benefits, complete orders, organize the stockroom, and help prepare the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to contribute to a team.
- Ability to perform the physical requirements of the role, including standing for at least two consecutive hours and lifting at least 25 pounds.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain the stockroom.
- Pick, pack, and retrieve customer orders from back-of-house storage and deliver orders curbside.
- Monitor alerts and complete Buy Online Pickup In-Store orders on time.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share Loyalty program benefits and ensure customers have what they need.
- Complete orders, organize the stockroom, and prepare the team for the next day.
- Collaborate with colleagues to support store operations and customer service.
- Work toward sales goals and continuously improve individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
