Fuel Stop Manager

Harmons•Salt Lake City, UT

12d•Onsite

About The Position

The purpose of this position is to provide exceptional customer service to Harmons’ Fuel Stop customers. This person will be cashiering, cleaning, servicing and troubleshooting fuel pumps and other equipment, training new fuel stop kiosk associates, and ensuring a safe environment for customers and other associates.

Requirements

Basic math skills
Basic computer skills including Microsoft Office
Cashier Training
Passion for customer service
Ability to interpret policies and procedures
Excellent organization and planning skills
Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with and manage diverse groups of people
Ability to appropriately and professionally handle conflict
Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
Required to make logical, significant decisions using general, recognized skills and techniques
Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
Ability to work weekends, evenings, and holidays

Nice To Haves

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities

Responsibilities

Follows established departmental and store policies and procedures
Ensures the quality and freshness of all products and services provided by the fuel stop
Responsible for maintaining the appropriate product assortment and inventory levels for the fuel stop
Confirms pricing accuracy and signage for all products, paying particular attention to ad items
Ensures the fuel stop is cleaned and sanitized daily and meets the company standards for appearance and safety
Delivers excellent customer service to all customers
Promotes Foodie Club Card at each transaction
Offers to pump fuel (gasoline or diesel) for all customers
Offers to wash windshields and windows for all customers
Receives, stores, and stocks items sold at the fuel stop
Cleans, services and troubleshoots fuel pumps, fuel tanks, receipt printers, vending machine, and other equipment at the fuel stop
Verifies fuel deliveries and reconciliation reports
Teaches, mentors, and educates associates to help them be successful members of the team
Provides honest, direct and constant feedback to associates regarding their performance and areas of improvement
Write the fuel stop schedule to ensure coverage and meet labor goals
Weekly and quarterly inventory of all fuel stop products as directed
Completes assigned tasks efficiently and in a timely manner
Sets a professional and positive example to others
Assists as needed to ensure the success of the store as a whole
Clears snow from the fuel stop during winter.
Performs other job-related duties as assigned.