Fuel Manager

TravelCenters of America•West Memphis, AR

12d•$60,000 - $65,000•Onsite

About The Position

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. We carry a wide selection of name-brand products, and are stocked with Grab ‘N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts! The Fuel General Manager leads the marketing and operations functions for the Fuel Building and oversees programs such as Reserve-It parking. Additional responsibilities include staffing, training and development, general supervision of the staff, and improving profitability. The General Manager ensures we are returning every traveler to the road better than they came!

Requirements

High School Diploma (or GED) required.
3+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.)
Exhibit excellent verbal and written communication skills
Ability to work flexible hours including nights, weekends and some holidays
Proficient in Microsoft Office; Operational understanding of POS software
A valid driver's license

Nice To Haves

Associate’s or bachelor’s degree preferred
A servant leader who sets the example when working alongside team members
The ability to lead, motivate, train and develop people to unleash the talent within each team member

Responsibilities

Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Fuel department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
Respond to customer concerns, both written and verbal, with the ability to creatively solve problems
Achieve financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership
Assumes duties of any hourly associate position as necessary